The Work Control Center is the communications hub for Facility Services, handling well over 14,000 requests per fiscal year for maintenance services, custodial services, grounds, and vehicle maintenance.
ALWAYS REMEMBER TO ASK FOR HELP
The Work Control Center can assist campus with the following:
•Efficiently handle of urgent facility work requests
•Answer billing questions
•Dispatch appropriate service professional technicians
•Check on the status of work requests
•Route work orders to supervisors and technicians
•Process work order charges from internal and external service providers
If you require immediate assistance or have an emergency, during normal business hours (7:00 am through 10:00 pm M-F), please call the Work Control Center.
PLACE A WORK ORDER / WORK REQUESTFREQUENTLY ASKED QUESTIONS
How do I know if my work request was received?
Our customers receive a series of email communications. The Email field is a requirement on the Work Request link so we ensure communication with you throughout your Work Request process. From start to finish – we make sure you are aware of what is going on with your Work Request.
In the case of an emergency, or if you have additional questions, our Work Control Center is also available to answer questions.
What services are chargeable to a department?
As a general rule, if the request is for an item/task not a part of the structure of the building or it is not a part of the routine maintenance, it is chargeable. For more specific inquiries or needs, please contact the Facility Services Work Order Control Center.
How do I know if my work request has been processed?
Facility Services sends out three e-mails for each work request:
- The first e-mail lets you know that your request has been accepted and turned into a work order.
- The second e-mail lets you know that the Technician is finished (or done) with the work that you requested. Keep in mind that when you receive this e-mail, charges have not been reviewed yet, and may not be complete/correct.
- The third and final e-mail lets you know that any applicable billing is sent to Workday.
You can always email or call with your request numbers and we’ll check on the status.