Tablet FAQ



Account Information - Apple/Google

Visit Apple's support article HE40 for instructions on creating an Apple ID without the need to enter credit card information.

To avoid accidental charges, Information Technology suggests setting your payment method to "None". Change this setting when making a personal purchase, but be sure to change it back upon completion of your purchase.

To change your Apple ID payment method, please visit

Apple's KB article ht1918.

To manage your apple id or reset a forgotten apple ID password visit Apple's Apple ID web page or their page of frequently asked questions.


  1. From iFiles, tap and hold the document you which to edit and select “Open In”
    iFiles - Open In icon
  2. Select the app you wish to edit the file in. Office2 HD will be used for this example. Steps 3-6 will vary for other applications.
    Displays avialable apps for document editing
  3. The document can not be edited. When you are done editing tap the Save icon located in the top-left corner.
    Save icon
  4. Tap the double less than signs icon “<<” located in the top-left corner. Your saved document will appear here. Click the blue arrow icon directly to the right of the file name of the document you are editing.
  5. Tap Open In… and tap Open in iFiles.
    Tap Open In
  6. iFiles will open, navigate to the Home folder and tap and hold the document you wish to edit, tap Move.
    iFiles Move icon
  7. From the menu, tap the Select Service button
    Select Service icon
  8. Navigate to the location of the original file inside of MyFiles and tap the Select button.
    iFiles Select button

Your edited document has now been saved back to your UWSP myFiles network storage location.

Device Information


Instructions to set-up email from your iPad are available on the Email Setup page.

Instructions to connect your device to UWSP wireless networks is available on the Wireless Setup page.

UWSP Information Technology staff recommend backing up your device from your office computer on a regular basis. 
When performing the backup for the first time you will be prompted to enter a password for the encrypted backup, please use the word "backup" as your password.  
If your office computer is a PC, and if iTunes is not yet installed on the computer visit the tablet FAQ called "How do I install iTunes on my University owned computers?" If your office computer is a Mac, iTunes should come pre-installed.
Information about iTunes and iOS backups is available in Apple's KB article HT4946. To backup your device follow the instructions posted in Apple's KB article HTI766. Information about when an iTunes backup is recommended is available in Apple's KB articleHT5262.

To locate the name of your device tap Settings - General - About. Your device name is listed in the field titled Name.

To sync content from your iPad to your computer visit Apple's KB article HT1296

To transfer purchases from your iPad to your computer visit Apple's KB article HT1848.

For information on how to charge an iPad visit  Apple's KB article HT4060
UWSP Information Technology recommends using a power outlet to charge your iPad.  Most USB ports do not supply sufficient power to charge the device.
For information on battery life, and tips to maximize your devices battery lifespan visit
For information on battery replacement contact the Information Technology Purchasing Office.