​Due to the COVID-19 Social Distancing mandate UWSP Computer Labs were reconfigured allowing for a limited number of computers available for in-lab use.  Please follow these Social Distancing Guidelines and Disinfecting Procedures when working in a computer lab.  For information regarding online access to unused lab computers  including computers located in labs that provide class-specific software please see the Computer Labs General Information page.   

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Software Requests for Classrooms and Computer Labs

Information Technology maintains a standard list of software for classrooms and labs. Instructors can request the installation of additional software in classrooms and computer labs by entering a work order. Guidelines and instructions on how to enter a work order for new software are below.

Software Installation Request Guidelines

  • The software must be certified for use with Windows 10, Mac 10.11 (or higher).

  • If purchasing commercial software and/or licenses, you must work with Information Technology's Software Purchaser/License Coordinator.  Depending on the type of software and the available licensing agreements, an application may be "locked-down" to the number of purchased licenses by our software licensing monitor, KeyServer. 

Information Technology will not install unlicensed software.

  • The instructor or academic department requesting the software installation must provide the media. Physical media can be delivered to your College Support Team member or the Service Desk. If media is being delivered with a new software purchase, indicate the software will come from IT Purchasing. If the software is available via download, indicate the URL for the software.

  • The media must be received by Information Technology by the following deadline for the semester the software is needed:

Fall Term Requests: Software requested before June 1 is guaranteed to be available for the start of the following Fall term. Software requested after June 1 may not be available for the start of the following Fall term.

Spring Term Requests: Software requested before November 1 is guaranteed to be available for the start of the following Spring term. Software requested after November 1 may not be available for the start of the following Spring term.

Summer Term Requests: Software requested before March 1 is guaranteed to be available for the start of the following Summer term. Software requested after March 1 may not be available for the start of the following Summer term.

Is the Software Installation Request deadline important?
Yes.  The time it takes to complete an installation package can vary depending on poential issues encountered, and can take as long as 30 or more business days to complete. During this time we validate licenses, develop the installation package, and test the package, before finally being able to deploy the software package for actual use.

Late Software Requests:

IT cannot guarantee that software requested after a semester deadline will be installed for the start of that semester.  However, we realize that certain late software installation requests are unavoidable due to factors such as changes in textbooks and teaching loads. 

If you must submit a late software request, immediately submit your request (see below) making sure to enter the first date your software is needed into the Requested Completion Date field. Repeat this Requested Completion Date information in the request's Detailed Description field.  We will do our best to complete your software request by the requested date.

 Instructions for entering a workorder for a software installation request

IMPORTANT: Please complete all of the requested fields to prevent potential delays in deploying your software. 

Enter a Software Installation Request

Log on to the IT Self Service Portal and click New Service Request.

Complete the following fields:

  • Short Description:  For example, “Software Installation request for Spring 2021”.

  • Category/Action:  Select "Create / New"

  • Category Type:  Select "Software Deployment"

  • Category Item: Select "Deployment for Class\Lab\Multi Office"

  • Impact:  Select "Site / Building / Classroom / VIP"

  • Requested Completion Date (optional):  Use this field if you need to submit a software request after the semester deadline.  Please enter the first day your software will be needed for your class.

    We will do our best to complete your software request in a timely manner, however we cannot guarantee that software requested after the deadline will be available by the Requested Completion Date included in your Service Request.

  • Enter the Application Name, the Application Version, and the Manufacturer.

  • License Quantity:  Enter the number of licenses purchased or enter "0" if the licensing is free or unlimited (how is this handled if the software came with the text?)

  • Courses Used (optional): For what course(s)/section(s) is the software intended?

  • Obtainment Method: Select how IT will receive the software you would like deployed:

IT Purchasing:  Add in the Ticket Notes field that the software will come from IT Purchasing.

Campus Mail:  Before you inter-campus the media, attach the ticket number of your software request to the media with a post-it or indicate the ticket number in some other way on the media container. Address the inter-campus envelope to: IT – Enterprise Device Management, Bldg/Room ALB 026.

Delivered to Service Desk: Physical media should be delivered to your College Support Team member or the Service Desk.  Include in your ticket notes to who you will give the media.  Attach the ticket number of your software request to the media with a post-it or indicate the ticket number in some other way on the media container.

Download:  Include the software URL in your ticket notes.

  • Intended Audience:  Select "Students"

  • Intended Location:  Where the software will be used. Press Shift + Click to select more than one.

  • Operating System:  Press Shift + Click to select more than one.

  • Detailed Description of Requested Service:  Include any important notes, such as how IT will receive the media.

Click the Submit button to complete your software installation request.

IT Workorder fields for a Software Installation Request:



Important

Issues that can impact development and deployment time of your requested software include:

  • Incomplete information provided in the initial request 

  • Software Purchaser/Licensing Coordinator consultation did not occur and licensing information was not reviewed

  • Compatibility issues and/or installation issues

  • Changes to workload priorities

Please be sure to submit your requests as early as possible!

 

Questions about purchasing software?  Please contact IT Purchasing, your College Support Team or the Service Desk.

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