IMPORTANT: Please complete all of the requested fields to prevent potential delays in deploying your software.
Enter a Software Installation Request
Log on to the
IT Self Service Portal and click
New Service Request.
Complete the following fields:
Short Description: For example, “Software Installation request for Spring 2021”.
Category/Action: Select "Create / New"
Category Type: Select "Software Deployment"
Category Item: Select "Deployment for Class\Lab\Multi Office"
Impact: Select "Site / Building / Classroom / VIP"
Requested Completion Date (optional): Use this field if you need to submit a software request after the semester deadline. Please enter the first day your software will be needed for your class.
We will do our best to complete your software request in a timely manner, however we cannot guarantee that software requested after the deadline will be available by the Requested Completion Date included in your Service Request.
Enter the Application Name, the Application Version, and the Manufacturer.
License Quantity: Enter the number of licenses purchased or enter "0" if the licensing is free or unlimited (how is this handled if the software came with the text?)
Courses Used (optional): For what course(s)/section(s) is the software intended?
Obtainment Method: Select how IT will receive the software you would like deployed:
IT Purchasing: Add in the Ticket Notes field that the software will come from IT Purchasing.
Campus Mail: Before you inter-campus the media, attach the ticket number of your software request to the media with a post-it or indicate the ticket number in some other way on the media container. Address the inter-campus envelope to: IT – Enterprise Device Management, Bldg/Room ALB 026.
Delivered to Service Desk: Physical media should be delivered to your College Support Team member or the Service Desk. Include in your ticket notes to who you will give the media. Attach the ticket number of your software request to the media with a post-it or indicate the ticket number in some other way on the media container.
Download: Include the software URL in your ticket notes.
Intended Audience: Select "Students"
Intended Location: Where the software will be used. Press Shift + Click to select more than one.
Operating System: Press Shift + Click to select more than one.
Detailed Description of Requested Service: Include any important notes, such as how IT will receive the media.
Submit button to complete your software installation request.
IT Workorder fields for a Software Installation Request: