Information Technology

Visit the University Logon Account Management system (ULAM).

Visit our Security and Passwords page that describes what makes a good or bad password, and how to come up with one on your own.

Visit the University Logon Account Management system (ULAM).

 If you think you are typing in your password correctly but it doesn't work, it might be a problem with the computer. Try it on a different computer and if it still doesn't work...

The Help Desk can also provide assistance.

OWA, and other web services are CASE SENSITIVE. Make sure you are using UPPER and lower case letters just like you did when you created your password.

If you change your campus password, your home computer or mobile device may have your previous UWSP password cached (which can cause problems when you try to connect to UWSP with your new password). To fix this follow the instructions below:

• Windows 7 password management
• Windows XP password management
• Mac OS password management
• iTouch password management
• Internet Explorer password management
• FireFox password management

You may also need to update/delete your cached web browser settings.  Additionally, If you have a mobile phone that connects to the UWSP wireless network or your UWSP email you will most likely need to change your settings to include your new UWSP password.

Visit our UWSP Cached Password Management page that includes instructions for removing cached passwords from from various web browsers and opersating systems.

There are a number of reasons that your account can get locked out.  Below are some of the most common reasons why accounts get locked out.

• You may have entered your password incorrectly 3-10 times within 30 minutes. Wait 30 minutes and try again.
• passwords are case sensitive.  Be sure you are including the proper upper and lower case characters. 
• You changed your password, but failed to log off a campus computer or campus application immediately after doing so. 
• Your UWSP password may be cached on your personal devices (laptop, cell phone, tablet, etc). You may need to try some of the following: 
  • Turn off all mobile devices, turn one device back-on, wait 30-60 min. to verify if the account is still getting locked. If it did not, turn on another device, wait 30-60 minute. Repeat the process until the device that is locking the account is identified and update settings on that device as necessary.
  • Delete your wireless cached password for your operating system.
  • Check for and delete UWSP cached passwords.
  • Delete your UWSP computer lab printer connection(s) from the Printers menu in the Control Panel. If you need to connect to a lab printer again, recreate the printer connection.

If your account seems to get locked frequently and none of these reasons apply, please contact the Help Desk and we will troubleshoot the problem further with you.

Forgot your password.
Try resolving the problem on your own by answering your UWSP identification questions. From the University Logon Account Management page select Fix Account. Or contact the Help Desk.

Account is disabled and you can’t logon.
This Try resolving the problem on your own by answering your UWSP identification questions. From the University Logon Account Management page select Fix Account. Or contact the Help Desk.

Password does not work since you changed your password.
Visit our Account FAQ called "I can't access UWSP resources since I changed my password".

You are a new student or employee or you don’t know your logon and password.
To receive a UWSP network account you must be a registered student or active employee. You must activate your network account before you can begin to use UWSP computing resources. For more information visit our Account Information Page