Add/View an Additional Email Account in Outlook 365 Desktop and Outlook Web App (OWA)
Departments, units and services are strongly encouraged to use an additional,
shared email mailbox for office and role-related correspondence - instead of individual UWSP accounts or personal email accounts.
To access a shared mailbox you must first have permission from the mailbox manager, or "owner". If you do not know who the
owner of the mailbox is, see "How do I find a mailbox owner?" on our
Email FAQs page.
If you are unsuccessful in identifying the shared mailbox owner,
. If the Service Desk is also unsuccessful, please ask them to submit a ticket for you to the Postmaster requesting assistance identifying the owner of the mailbox.
It is your responsibility to contact the mailbox owner to request access to a shared mailbox.
Microsoft supports opening shared email accounts in the desktop version of Outlook and the
Outlook Web App (OWA). The Android and iOS Outlook mobile apps currently do not support opening shared email accounts. Mobile devices must use OWA in a mobile browser.
Add a Shared Email Mailbox Through Outlook 365 Desktop
Log into your computer as yourself and start the Outlook Desktop app.
File tab on the ribbon.
Account Information click
In the window that opens, type the email address of the mailbox you want to add and click
Sign in with your UWSP account box that opens, enter
your own username and password, then click
The shared mailbox should now display at the right in Outlook
below your mailbox.
Add a Shared Email Account Through OWA
Log in to your mailbox using OWA.
At the left, right-click your name in the folder list, and select
Add shared folder...
- In the
Add shared folder dialog box, type the email address or name of the mailbox and click
- The mailbox appears in your OWA folder list.
Note: If you have only been provided access to specific folders in the other user’s mailbox, you will only see the folders for which you have been granted access.
If you no longer need the additional mailbox to display in your Outlook Web App, right-click the folder, and select
Remove shared folder.
Send email from a shared mailbox in Outlook's Desktop app
Select the name of the shared mailbox from the left.
At the upper-left in Outlook, click
From line should contain the name of the selected shared mailbox.
Send email from a shared mailbox in OWA
To send email from a shared mailbox in OWA, the mailbox needs to be opened in another browser tab / window. To do this,
Click your account initials or image at the upper-right in OWA.
Select Open another mailbox...
Enter the mailbox name to the box that opens.
The additional mailbox opens in a new tab or window.
New to create a new email.
- Click the
More Actions ellipses and select
Show From. This option shows you that the people who receive the email message will see that it comes from the shared mailbox and not from your own email account.
Note: The first time you use a shared mailbox to send an email, you won't see the name of the shared mailbox account in the
Show From drop-down. For your first-time use, delete your name (right-click and choose
Remove), type the name of the shared mailbox in place of your name, and then send the message. In the future, the name of the shared mailbox will display in the drop-down next to
Show From, and you can select it.
- To add recipients, type the name of anyone who is in your contacts folder or organization’s address list, or type the email address in the
Cc box. The first time you enter a person’s name, Outlook Web App searches for that person’s address. In the future, the name is cached so it resolves quickly.
- Type a subject.
- Type the message you want to send.
- When your message is ready to go, click
Open another person’s mailbox in a separate browser window in OWA
If you do not want to add the other person’s mailbox to your folder list in OWA, you can open the other person’s mailbox in a separate browser window.
Log in to your mailbox using OWA.
In the Navigation bar on the top of the OWA screen, click on your name. A drop-down list will appear. Click
Open another mailbox.
Type the email address of the other mailbox that you want to open, and click
The other person’s mailbox opens in a separate Outlook Web App browser window.
Note: If you have only been given access to specific folders in the other user’s mailbox, you will only see the folders for which you have been granted access.