​Account Lockouts - Managing Cached Passwords

A common cause of account lockouts is due to saved, or cached, passwords which no longer match the password you recently changed.

Where are passwords cached?

  • To connect to UWSP’s secure wireless network a password is required and cached.

  • All UWSP laptops cache your login password to protect your work behind a logon screen yet allow you to log in locally without a network connection. This means that you can still access installed applications and can select available wireless connections when you are traveling.

  • Phone and tablet mobile apps cache your password allowing them to access and continually update your UWSP email and other UWSP-related services.  As long as a wireless/mobile connection is available, and the cached password current, apps can continue to update the most recent email or activity to its corresponding UWSP service.

When you change your UWSP password, your other devices and apps automatically continue to use the old cached password in their attempts to access UWSP resources.  These repeated attempts to access the UWSP network with your old password is what can cause your account to lock.

Tips when changing your UWSP password

It is recommended that you change your UWSP password from a laptop or desktop computer. Turn off your mobile devices when changing your password to prevent the old cached password from locking your account.

Changing your password

  1. On the computer where you are changing your password, log out of all UWSP websites such as www.uwsp.edu, Office 365, OneDrive, Outlook Web Access (OWA), myPoint and accesSPoint.

  2. Log out of any additional UWSP computers or personal computers you might use for accessing UWSP resources.

  3. Temporarily turn off all mobile devices (smartphones & tablets) you own or use so they are unable to continue using your old password to sync to your UWSP account and services.

  4. Review the rules for selecting a password and then change your password. For tips for creating strong passwords visit our Password Security page.

After you change your password

Use the following guides to remove your UWSP password from its local cache location on your laptop(s). 

One by one, turn on your mobile devices and:

  1. Update the wireless cached password on each device (laptops, tablets, phones).

  2. Update the password in your email application(s), and any other UWSP-related applications such as your Office 365 and OneDrive for Business mobile apps.

Web Browsers

If you experience issues when using AccesSPoint / Campus Solutions and other UWSP applications we recommend deleting your web browser cache and history and trying again.

What is "browser cache"?

"Cache" is a place where temporary browser history is stored. All web browsers store web pages, pictures and downloads from websites you visit. This storage speeds up and enhances your experience when you revisit websites. 

Why should I delete my browser cache?

If you don’t clear your browser cache frequently, the stored information grows in size and can eventually cause your browser to process more slowly and cause links and web features to function incorrectly. 

In the case of AccesSPoint, updates to this application are released frequently.  To receive the most up-to-date version you should clear your cache regularly.  If your browser cache is not cleared you may receive an outdated experience, due to your browser using an out of date cached file.

Desktop Browsers

Internet Explorer

Note: As of January 12, 2016, Microsoft has ended support for Internet Explorer versions prior to version 11. 

  1. Select Tools (via the Gear Icon) > Safety > Delete browsing history....If the menu bar is hidden, press Alt to make it visible.
  2. Deselect Preserve Favorites website data, and select:
    • Temporary Internet files or Temporary Internet files and website files
    • Cookies or Cookies and website data
    • History
  3. Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
  4. Exit/quit all browser windows and re-open the browser.


  1. From the History menu, select Clear Recent History. If the menu bar is hidden, press Alt to make it visible.
  2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  3. Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
  4. Click Clear Now.
  5. Exit/quit all browser windows and re-open the browser.

Google Chrome

  1. In the browser bar, enter: chrome://settings/clearBrowserData
  2. Select the following:
    • Browsing history
    • Download history
    • Cookies and other site and plug-in data Cached images and files
  3. From the Obliterate the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.
  4. Click Clear browsing data.
  5. Exit/quit all browser windows and re-open the browser.


  1. Go to Menu, (top left corner)
  2. Select "History"
  3. Click the "clear browsing data…" button, (in the top right corner)
  4. Select the "the beginning of time" option from the drop down
  5. Select all unchecked fields
  6. Lastly click the "Clear browsing data" button


  1. From the Safari menu, select Clear history.
  2. Select the desired time range
  3. Click Clear History.

Mobile Browsers


  1. Go to Settings and choose Apps or Application Manager.
  2. Swipe to the All tab.
  3. In the list of installed apps, find and tap your web browser. Tap Clear Data and then Clear Cache.
  4. Exit/quit all browser windows and re-open the browser.

Chrome for Android

  1. Touch Chrome menu and Settings.
  2. Touch (Advanced) Privacy.
  3. Touch Clear browsing data.
  4.  Exit/quit all browser windows and re-open the browser.

Chrome for IOS

  1. Touch Chrome menu > Settings.
  2. Touch Privacy.
  3. Choose the data type you want to clear.
  4. Touch Clear.
  5. Exit/quit all browser windows and re-open the browser.

Safari for IOS

  1. Open your Settings app.
  2. Tap Safari.
  3. Tap Clear History and Website Data and confirm.
  4. Exit/quit all browser windows and re-open the browser.

Need help?  Ask the Service Desk!