FOCUS 2020 - A Virtual Experience
Tuesday-Thursday, Nov. 17-19, 2020
Virtual Conference via Whova and Zoom
Health and Human Services, See Stevens Point Offerings

Tuesday-Thursday, November 17-19, 2020
A Virtual Conference via Whova and Zoom

Focus 2020 Logo.jpg Welcome

The Wisconsin Department of Health Services, Division of Quality Assurance is pleased to introduce you to FOCUS 2020 – A Virtual Experience. While the platform and our interactions will be different, we feel we’ve developed a plan that will help ensure your success as an attendee during this year’s FOCUS conference.

While there are some additional challenges to hosting and attending a virtual conference, there’s also a ton of opportunity because we’re not bound by time and space in our virtual world. Instead of having access to FOCUS content for two days, you’ll now have access to content for nearly a month! We’ve also added a life safety component to the FOCUS conference this year.

We invite you to join us for over 50 speakers providing nearly 100 hours of enriching, valuable content at FOCUS 2020 – A Virtual Experience. 

FOCUS Conference Details

The FOCUS 2020 conference will be a multi-week virtual conference. The majority of presentations will be pre-recorded and on-demand. They will be made available on or about Monday, November 2, 2020. Conference attendees will be able to view these presentations at their leisure through Friday, November 27, 2020. 

The FOCUS 2020 conference will also have live sessions with several of the presenters. These sessions will occur on November, 17, 18, and 19, 2020. This is more like your typical conference. November 17 and 18 will run from 8:00 a.m. to 4:30 p.m. and November 19 will run from 8:00 a.m. to 3:30 p.m. 

November 17 and 18 will begin with pre-recorded welcome messages followed by a keynote presentation. After the pre-recorded keynote presentation, there’ll be an hour-long, moderated, live question and answer session with the keynote speaker. Following a 90-minute lunch break, there will be two concurrent hour-long, moderated, live question and answer sessions with speakers chosen by the FOCUS 2020 committee. On November 18, there will be three concurrent, hour-long, moderated, live question and answer sessions with one of the tracks dedicated to the new life safety track of the conference.

November 19 will feature a plenary presentation instead of a keynote presentation. There will again be two concurrent, moderated, live question and answer sessions running from 8:30 a.m. to noon. Following an hour-long lunch break, there will be a plenary presentation followed by an hour-long, moderated, live question and answer session with the plenary speaker.

Registration Information

Registration is now closed.   

FOCUS 2020 Agenda

The agenda for FOCUS 2020 will regularly be updated up to the FOCUS 2020 conference. Here are some tips for finding and viewing the content available.

View the on-demand sessions (available starting Tuesday, November 3).

CEHs may not be available for all on-demand sessions.  To receive CEHs for on-demand sessions, conference participants will need to view recorded session and attend the corresponding live question and answer session. Whova provides tracking details for all sessions and users.

To view all of the sessions available for your provider type, click on the down arrow next to "Tracks" and deselect the tracks that don't apply to you. All on-demand sessions will be the same each day from November 3 through November 15, so each of those days will list the same sessions.

To view the descriptions, objectives, and speaker(s) for each session, click on the session title. You can also search by session title and speaker name.

Compatibility Message: The on-demand session page is incompatible with Internet Explorer. To view, please use Chrome or Firefox on your on your laptop; Chrome, Firefox, or Puffin on your Android; or Chrome, Firefox, or Safari on your IPhone.

View the live sessions (available at specified times on November 17, 18, and 19).

The live portion of the conference will take place on November 17, 18, and 19. Since each of these three days will have different sessions, click on those days to see the sessions that are available. To earn CEH's, attendees will need to view both the on-demand session and the related live question and answer session. 

If you have any questions about the agenda, please contact Don Wadewitz, Division of Quality Assurance, at

​Who Should Attend

​Who Should Attend

  • Administrators
  • Architects
  • Case/Discharge Managers
  • Caregivers
  • Dietitians/Dietetic Technicians
  • Engineers
  • Infection Preventionist
  • Maintenance Directors
  • Medical Directors
  • Nurses
  • Nursing Assistants
  • Pharmacists
  • Physical Plant Managers
  • Quality Improvement Managers
  • Risk Managers
  • Social Workers
  • Therapists

​Provider Types

  • Aging and Disability Resource Centers
  • Adult Family Homes
  • Care and Treatment Services
  • Community-Based Residential Facilities
  • Division of Quality Assurance
  • Facilities Serving Individuals with Intellectual Disabilities
  • Home Health Agencies
  • Hospices
  • Nursing homes
  • Residential Care Apartment Complexes

Accessing Content

For the second year, the Whova conference management app will be running the digital show for the FOCUS conference. After a well-timed test run in 2019, attendees largely had positive things to say about Whova. This year, Whova will be even more integral to our conference as it will run the entire show. Whova is a free app for your Android or iOS mobile device. Shortly after you sign up for the FOCUS 2020 conference and receive a confirmation, you’ll be able to access the conference on the app. That’s where the fun starts!

Whova not only allows you to view the recorded and live sessions, but you’re able to communicate with speakers, exhibitors, and other attendees using personal messaging, the community forums, and the exhibitor area. All of the content will be accessible in Whova, including downloads of slide decks and other handouts.

Don’t like viewing videos on your phone or tablet? Whova offers a way to send a one-time use link to yourself to view sessions.

​Continuing Education Hours (CEHs)

The FOCUS conference is seeking approval from the National Continuing Education Review Service (NCERS) of the National Association of Long Term Care Administrator Boards (NAB).

The Life Safety Track has been approved for 6 Learning Units by the American Institute of Architects (AIA). 
AIA Provider Number: 502111364 // Learning Unit Designation: 6 LU HSW

Specific live sessions of the FOCUS conference have been approved for up to 17.25 Continuing Education Hours from the National Association of Social Workers, Wisconsin Chapter.  Participation in live sessions is mandatory.

Conference participants will need to view recorded sessions and attend the live question and answer sessions associated with certain sessions to receive CEHs. Whova provides tracking details for all sessions and users.

Contact Information

For questions regarding registration, contact UW-Stevens Point Continuing Education at

For questions regarding the FOCUS 2020 Conference, contact Leann Graffin at

Cancellation Policy

Full refunds granted upon receipt of written request to  

Substitutions can be made at any time, but no shows will be responsible for the full conference fee.


Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Please contact UW-Stevens Point Continuing Education at