Europ Assistance and Identity Theft Protection

Europ Assistance

Europ Assistance is a traveler's medical assistance program provided at no cost to UW-Stevens Point employees while traveling abroad in the course and scope of their employment. This travel insurance program provides medical emergency assistance for worldwide travel while on business. Europ Assistance is designed to ensure the availability of competent health care as promptly as possible in situations where health care may not be available or is not up to US standards.
 
Europ Assistance is a program provided at no cost to State of Wisconsin (including University) employees while traveling abroad in the course and scope of their employment. This travel insurance program provides medical emergency assistance for worldwide travel while on business. Europ Assistance is designed to ensure the availability of competent health care as promptly as possible in situations where health care may not be available or is not up to US standards.

Coverage includes:
  • 24 hour/ 7 day a week, collect call (outside the US) emergency assistance services
  • medical evacuation and repatriation coverage
Europ Assistance is NOT a health insurance program. Employees are covered by workers compensation if injured in the course of employment and injury/illness arises out of employment. Personal health insurance may cover for other health related incidents, though employees should always check with their own health insurance provider for coverage while they are traveling. Faculty and staff who are traveling abroad for educational pursuits are eligible to purchase CISI Insurance, through this the UWSP International Education Office or Travel Office.
 
The Europ Assistance program specifically covers University employees, and staff research assistants (RA's) whose trip expenses and/or foreign stay are authorized by and at the expense of the University. Family members are not covered. Students are covered only when traveling as an employee and when expenses are authorized and paid for by the University. University employees are defined as anyone on University payroll and/or on official leave due to being granted a sabbatical. Unpaid volunteers could be covered, but only if travel is authorized by and at the expense of the University and the volunteer is conducting business or research on behalf of the University.
 
Coverage begins upon arrival at the site of first touchdown, and is within 72 hours of beginning one's employment at the jobsite. Coverage is also included for up to 72 hours of personal excursion before, during, and after a business trip. If additional time is needed for personal travel the employee may purchase additional coverage through a travel assistance provider.
 
Europ Assistance operates a twenty-four (24) hour, seven (7) days a week, toll-free, emergency telephone assistance service.

To access the emergency assistance services while traveling, please call one of the following emergency telephone numbers:
1-888-987-5920 (From within the U.S., Canada, Puerto Rico or U.S. Virgin Islands); or
From anywhere else in the World: 1-240-330-1571; Call collect if necessary.

In the event of a travel-related emergency, Europ Assistance will provide the following emergency assistance services:

Medical Assistance Services

  • Worldwide Medical and Dental Referrals
  • Monitoring of Treatment
  • Facilitation of Hospital Payments
  • Transfer of Insurance Information to Medical Providers
  • Medication, Vaccine and Blood Transfers
  • Dispatch of Doctors and Specialists
  • Transfer of Medical Records
  • Continuous Updates to Family, Employer and Home Physician
  • Hotel Arrangements for Convalescence
  • Replacement Corrective Lenses and Medical Devices

Travel Assistance Services

  • Replacement of Lost or Stolen Travel Documents
  • Emergency Travel Arrangements
  • Transfer of Funds
  • Legal Referrals
  • Translation Services
  • Message Transmittals
  • Emergency Pet Housing and/or Pet Return

Worldwide Destination Intelligence

  • Pre-Travel Information
  • Travel and Health Information
  • Real-Time Security Intelligence

Medical Evacuation and Rapatriation Services

  • Emergency Medical Evacuations
  • Transportation to Join a Hospitalized Member
  • Return of Dependent Children
  • Transportation After Stabilization Repatriation of Mortal Remains

Personal Security Services

  • Political Evacuation Services
  • Security Evacuation Services
  • Transportation After Political or Security Evacuation
Call Europ Assistance if you are away from home and:
  • You are involved in an accident requiring medical treatment
  • You have difficulty locating medical care
  • You have a medical problem and require translation services
  • You have any other serious travel difficulties.
In an emergency, go immediately to the nearest physician or hospital. Contact the nearest Europ Assistance Center. Be prepared to give your name, ID number and a brief description of your problem. 
 

Identity Theft Protection

The program also provides for Identity Theft Protection for Business Travelers. A seperate enrollment card is needed (see below to obtain).  
 

Brochures and travel identification enrollment cards for both Europ Assistance and Identity Theft Protection for Business Travelers are available from the UW-Stevens Point Travel Manager in the Travel Office of Payment Services, 041 Old Main, x2255. All employees and other eligible individuals on University business must obtain a card prior to any international travel. The cards provide detailed direction on how to initiate assistance if needed while traveling.