Skip to main content
University of Wisconsin-Stevens Point > Housing and Residence Life > SpectrumU things to know

SpectrumU Important Things To Know

  1. You must be a UWSP student residing in the Residence Halls 
  2. You must be on the UWSP wireless network to access the TV programming
  3. You must download the application before using it 

Known Issues

  • App freezes while launching 

If you are launching the SpectrumU app on your Android device, and the app gets stuck on a black screen with the Charter logo displayed, you may need to close the app and try again. To close the app: 

  1. Hold down the Home button on your device until it displays the windows of all apps that are currently running. 

  2. Find the SpectrumU window and swipe it off the screen to exit out of it completely. 

  3. Go back to your app launch screen and tap the app to re-launch it. 


  • Unable to control volume while streaming

If you are using an Android device and cannot turn the volume up or down, it is likely that the volume rocker button on your device is only changing the ringer volume, when it is the media volume that needs to be adjusted. To change the media volume:

  1. Pull down the notification bar at the top of your screen, then tap the Settings icon next to the date. 

  2. Tap Sound to view the sliders for each sound type. 

  3. Drag the slider for Media volume as appropriate. 

Who do I contact for help?

If you are having problems with your SpectrumU app, first check the following:

  1. Are you on campus?

  2. Are you connected to the proper UWSP wireless network? 

If you are still having problems with the SpectrumU TV app, please contact the UWSP Information Technology Service Desk or call 715-346-HELP (4357). You can also access the Charter Guide for help and assistance. 
©1993- University of Wisconsin-Stevens Point