Emergency Technical Support
Information Technology provides emergency technical support for wide-scale service interuptions affecting many people or critical University related business.
To report technical emergencies call the Service Desk line at 715-346-4357. The IT staff member on-call will determine if the issue is a true emergency, if it is, they will notify appropriate IT personnel. IT personnel will take the necessary steps to examine and address the issue within IT defined response times.
Emergency technical support is provided until the following times:
*Click here for a listing of Service Desk walk-in hours.
Fall and Spring Semesters
||12:00 pm - 11:59 pm
|Monday - Thursday
||7:45 am - 11:59 pm
||7:45 am - 9:00 pm
||9:00 am - 9:00 pm
Summer / Winterim / Spring Break
||12:00 pm - 6:00 pm
|Monday - Friday||7:45 am - 6:00 pm|
|Saturday||12:00 pm - 6:00 pm|
University wide outage or large scale performance degradation of essential services. Essential services includes network, Student Information System, email, myPoint, UWSP Web, D2L, PeopleSoft / Campus Solutions, file storage, Printing, and telephone services and printing).
Outage impacting the instruction of a class, a paying event or conference
Natural disaster resulting in large scale loss of technology services (ex. fire, flood)
Defined executive leadership support
Note: IT staff are trained to identify issues that qualify as technical emergencies. Though we view all customer reports as important and strive to resolve all issues and requests in a timely manner, this service was designed to handle emergency situations. Most routine calls will be handled during the next normal business hours.
Some examples of routine calls include:
A single individual who is unable to print, but the service is available to all other end users.
A UWSP password reset that does not involve critical University related business.
An individual requesting an extension of loaned out equpment.
*Please note emergency coverage is not provided on legal holidays.