​Emergency Technical Support

Information Technology provides emergency technical support for wide-scale service interruptions affecting many people or critical University related business.  

To report technical emergencies call the Service Desk line at 715-346-4357.  The IT staff member on-call will determine if the issue is a true emergency, if it is, they will notify appropriate IT personnel.  IT personnel will take the necessary steps to examine and address the issue within IT defined response times.

Emergency technical support is provided until the following times:
*Click here for a listing of Service Desk  walk-in hours. 

Fall and Spring Semesters

Sunday 1​2:00 pm - 11:59 pm
Monday - Thursday 5:30 am - 11:59 pm
Friday 4:30 am - 9:00 pm
Saturday ​9:00 am - 9:00 pm

Summer / Winterim / Spring Break

Sunday 12:00 pm - 6:00 pm
​Monday - Friday​7:45 am - 6:00 pm
​Saturday​12:00 pm - 6:00 pm

Emergencies Include: 

  1. University wide outage​ or large scale performance degradation of essential services.  Essential services includes network, Student Information System, email, myPoint, UWSP Web, PeopleSoft / Campus Solutions, file storage, printing, and telephone services and printing)​. 

  2. ​Outage impacting the instruction of a class, a paying event or conference

  3. Natural disaster resulting in large scale loss of technology services (ex. fire, flood)

  4.  Defined executive leadership support

Note: IT staff are trained to identify issues that qualify as technical emergencies.  Though we view all customer reports as important and strive to resolve all issues and requests in a timely manner, this service was designed to handle emergency situations. Most routine calls will be handled during the next normal business hours. 

Some examples of routine calls include:

  • A single individual who is unable to print, but the service is available to all other end users.
  • A UWSP password reset that does not involve critical University related business.
  • An individual requesting an extension of loaned out equipment.

 *Please note emergency coverage is not provided on legal holidays.

Have questions?  Please contact the Service Desk.