Organizational capacity

Membership

Image in the shape of a triangle with four distinct sections. The bottom half is dark blue labeled "Membership," the two middle sections and the top section are grayed out.

​Membership capacity reflects the value of an organization to the population of its possible supporters. People and households tend to join organizations if they believe doing so will reflect well on them, if they understand and believe in what the organization seeks to accomplish, and perhaps if they may receive something beneficial in return for their support. Lake associations attract members who believe that by joining forces with neighbors, they can have a collective impact on the health of their lake. Lake districts, in contrast, typically have boundaries drawn to include all those landowners who would benefit from the lake district; once the district is formed, the landowners become compulsory “members” of the district.

Wisconsin’s surface water grant program has long recognized the importance of membership capacity for ensuring that grant funds are allocated wisely. Lake districts and other local governments are automatically eligible for grants; lake associations must meet the DNR’s standards for a qualified lake association​. Several of the standards focus on membership aspects of the lake group, specifically:​

  • The lake association must have at least 25 members;
  • Membership fees must be no less than $5 or more than $50;
  • Any individual who owns real estate or resides (seasonally or year-round) within one mile of the lake must be allowed to become a member; and
  • Members cannot be denied the right to vote in lake association affairs

The overall thrust of these requirements is that a qualified lake association should be relatively open and non-discriminatory when determining who is eligible to become members. Many lake associations choose to be even more open, allowing anyone who wishes to support lake preservation or conservation efforts to become a member. Attracting members is only one step in an ongoing process of membership management and development. Experienced lake organizations know that membership turns over: new people move to the lake as long-timers move away, and members need to be continuously cultivated if they are to be more than “just a member” and become volunteers, board members, donors and ambassadors.

Drawing on the research of Mae Davenport and Erin Seekamp, the Extension Lakes program identified five facets of membership capacity that lake organizations would ideally be prioritizing in order to build a solid foundation for their efforts:​

  1. Raise Awareness: The ability to develop and maintain a high level of knowledge within members about lake conditions and management options.
  2. Access Technical Skills: Intentional recruitment to bring in volunteer or paid staff to provide critical expertise, such as project management, water quality management, accounting, communication, fundraising, etc.
  3. Identify Issues: Collect information (meetings, interviews, etc.) from both members of your organization and the community to document their priorities for lake management or improvement.
  4. Create a Process for Involvement: An open, transparent approach to engaging citizens has been developed to recruit new members and increase discussion within the larger community about issues important to your organization.
  5. Conduct Outreach: Members of your organization (including those who don’t currently hold a leadership role) are capable and active promoters of your mission to their connections, which has led to new members and donations to support your efforts.

Capacity Toolbox

Welcome packets for new waterfront property owners

Providing a welcome packet of information for new property owners often is the role of lake associations and districts. This is an ideal time to welcome new individuals/families to the lake community and introduce them to the lake as well as to the group. Each lake organization can and should customize their welcome packet for their area.

Here are just a few items you may want to include in a welcome packet:​

P​lease share with us via email what you provide in your welcome packets!

  • A welcome letter with information about your organization’s goal and activities as well as an invitation to attend an upcoming event
  • Protecting Your Waterfront Investment booklet​ (only the cost of shipping for a 10-pack)
  • List of local contacts (include your lakes biologist and other lake property owners)
  • County zoning booklet
  • ​​Shoreline Living Magazine Issue 1
  • Shoreline Living Magazine Issue 2
  • Healthy Lakes & Rivers brochure
  •  

    Membership Survey

    A membership survey is a​ tool that allows membership to voice their concerns and opinions in an anonymous way. Providing a membership survey is a good way for your organization to hear from all members, even those who do not attend meetings.

    Use this sample membership survey to develop your own. We would be happy to review your survey before you send it out.​ Just contact us at lakes@uwsp.edu.

     

    Managing Membership Lists

    Capterra regularly posts blog articles giving advice to nonprofit organizations. One blog summarized 10 free and open source membership management software products.

     

    The databank is a Minnesota-based company that provides free resources to help you use your technology more strategically and build more capacity within your organization.

     

    Example Email Timeline/Plan Template

    Communicating information out to your membership is one of the most important things you can do to increase your oganization’s capacity. Shared spreadsheets available through Google or Microsoft make it possible for multiple volunteers to collaborate in real time without passing around attachments via email. We’ve created a generic email communications planning spreadsheet that you can copy and use with your organization to get the ball rolling.

     

    View an Example Email Timeline/Plan Template using Google Sheets.


    Headshot of a woman with long brown hair smiling, wearing a gray jacket and standing in front of a calm waterbody during autumn.

    For more information about organizational capacity for lake groups in Wisconsin contact:

    Sara Windjue, Leadership and Capacity Development Specialist
    (715) 346-3212 or sara.windjue@uwsp.edu​


    Extension Lakes
    College of Natural Resouces, University of Wisconsin-Stevens Point
    800 Reserve St. Stevens Point, WI 54481-3897
    Phone: 715-346-2116
    Direct comments to lakes@uwsp.edu