Any member of our campus community may refer a student who needs added support, preferably by submitting a Student of Concern referral. Students may also self-refer through this form or by connecting directly with our office. When our office receives a referral, case management staff assess the information to determine next steps. Typically, we will outreach directly to the student to offer time to connect with us.

During your initial meeting, case management staff like to get to know more about you and the challenges you may be facing. To allow adequate time, we encourage students to schedule initial meetings for one hour. Staff are available to meet in person, via Zoom, or by phone – whatever is most convenient and comfortable for you.

After your first meeting, staff typically meet with students for follow-up and check in via phone or email periodically as well. Follow-up meetings tend to be shorter appointments, around 30 minutes.

Case management staff maintain privacy of information and educational records as outlined by FERPA and university records retention policy. Staff in the Office of the Dean of Students are required to report incidences of sexual assault, interpersonal violence, suspected child neglect or abuse, and crimes via appropriate processes.

In cases of emergency, staff may contact the emergency contact students have on file with the university. This outreach is done on a case-by-case basis depending on the circumstances. When staff outreach to faculty about your classes, staff will share general information only (e.g. medical, family, personal reasons).