​Frequently Asked Questions
Student Resources

 Where can students get Student Affairs resources?

Students can get additional resources for the Student Affairs virtual webpage, here

 How do I request emergency financial assistance?

Students may apply for an emergency grant via the UWSP CARES Act Emergency Funds Application. Students at UW-Stevens Point campuses in Marshfield and Wausau may apply through this branch campus process. The Office of the Dean of Students administers these grants.

To apply for an individual Emergency Grant, students must complete the brief application form stating that they experienced financial expenses as a result of the disruption of campus operations, and identifying the category of allowable cost incurred; initial individual applications are reviewed by the Office of the Dean of Students with Title IV eligibility determined by the Office of Financial Aid and Scholarships.

Dean of Students staff still will explore other assistance options for students who are not eligible for CARES Act funding.

 How much has UWSP given to students in emergency funds so far?

On May 1, 2020, UW-Stevens Point disbursed $2,088,550 to the 5,182 students who met the eligibility requirements to receive funding under Section 484 of Title IV of the Higher Education Act of 1965 (as amended). These emergency funds are provided as part of the Coronavirus Aid, Relief, and Economic Security (CARES) Act to students in order to assist with personal expenses (such as technology, food, housing and educational materials) as a result of the disruption of campus operations due to COVID-19.

As of May 8, 2020, 95 eligible students received individual UWSP Emergency Grants, totaling $46,360.

For more, see the full reporting page.

 How can I learn more about financial aid and scholarship opportunities?

The Office of Financial Aid and Scholarships is available to answer emails, phone calls and schedule appointment with advisers via phone or Zoom; as well as to receive documents via email, U.S. Postal Service, in person or fax (715-346-3526). General help is available by emailing finaid@uwsp.edu or calling 715-346-4771.

The Student Financial Services office will continue to assist students via email at student.financial.services@uwsp.edu or by phone at 715-346-2118.  For student payments, please reference the webpage for electronic payment options.

 I need help finding a job/internship and editing my resume. Who can I contact?

Career Specialists are available to "meet" with you via Zoom, phone or email to help edit your resumes, improve your interviewing skills and search for jobs & internships. To schedule an appointment please contact the Academic and Career Advising Center at acac@uwsp.edu or 715-346-3226.

 How do I get a copy of an academic transcript?

The Office of the Registrar can be reached by emailing registrar@uwsp.edu. You can send forms electronically as attachments, or if you have a paper form, you can take a picture and email it. If you need a transcript, you can order one online. Or call 715-346-4301.If you have a question outside of business hours, Ask it online

 I have a disability and may need online assistance. Who should I contact?

Disability and Assistive Technology Center staff will email specific guidance to students about accommodations in the online environment. All advising and consultation meetings will happen via Zoom or phone. If you need assistance, please contact datctr@uwsp.edu or 715-346-3365.

 I am an international student. Who can I contact with questions?

The Office of International Education is supporting international students and study abroad participants via Zoom or phone. International students can email isss@uwsp.edu, and study abroad participants can email studyabroad@uwsp.edu. Both can also call 715-346-2717.

 I need to talk with an academic adviser. How do I do that?

Using Zoom technology, as well as email and phone calls, academic advisers on all campuses are available to answer questions and provide academic guidance. 

Stevens Point campus

Academic and Career Advising will conduct all advising appointments and career services via Zoom or phone. Please contact your adviser through the Navigate app or by emailing directly. For general help, acac@uwsp.edu or 715-346-3226.

Branch campuses

Solution Center/Advising: Services are available during regular business hours, 8 a.m. - 4:30 p.m. Contact Wausau at 715-261-6235 or uwspwausau@uwsp.edu.

Contact Marshfield at 715-389-6530 or uwspmarshfield@uwsp.edu.

 Can I still receive tutoring and learning help?

The Tutoring-Learning Center continues to serve students on all three campuses. All services are available online and by virtual appointment.

At the Stevens Point campus, students enrolled in TLC classes and those currently receiving regular services will receive emails with links to their classes and study sessions. Drop-in and group tutoring will also be available. The hyperlinks to join are accessible on the TLC website schedule pages. Students seeking new tutoring or needing help can contact tlctutor@uwsp.edu or 715-346-3568. 

On the Wausau campus, contact the Tutoring-Learning Center at 715-261-6148  or msippel@uwsp.edu.

On the Marshfield campus, contact the Tutoring-Learning Center at 715-898-6036 or mjanz@uwsp.edu

Click here to see an up-to-date schedule of building hours.

 Is The Cupboard open for students?

The Cupboard is closed for walk-in visits until further notice, but food assistance is still available! Fill out the online request form or email case@uwsp.edu. Get more information, here

 Who can students contact to get additional questions answered?

To get additional questions answered, contact UW-Stevens Point's Dean of Students at 715-346-2611 or at DOS@uwsp.edu.

 What health services do students have?

Student Health Service will be available for telehealth appointments. To schedule, change or cancel an appointment, call 715-346-4646 from 8 a.m.-4 p.m. If you are experiencing any symptoms of Coronavirus (COVID-19), seek medical care right away. Before you go to a doctor’s office or emergency room, call ahead and tell them about your recent travel and your symptoms.

 What counseling resources do students have?

The Counseling Center will be available for telehealth appointments. To schedule, change or cancel an appointment, call 715-346-3553 from 8 a.m.-4 p.m. If you are experiencing any symptoms of an illness, please cancel your appointment. We have suspended our policy on late cancelations.

 Is there a way to get access to the Internet?

Charter Communication announced it will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a subscription. Learn more here

 Will the University Library be open for students?

While the libraries encourage the use of our online resources, our campuses libraries are open to students to access computer resources. We ask these only be used if you have no other option. Guidelines such as “no more than 10 people” and “6 feet apart” will be enforced. 

Main campus: Albertson Hall will be closed to the public except for Computer Lab 110 for current students, faculty, and staff. Access to the Computer Lab is located on the west side (Sundial side) of the building (entrance A8).

Wausau campus: The Wausau library is open 8 a.m. to 4 p.m. Monday through Thursday and closed Friday. Students should use the east entrance to the Main Academic Building.

Marshfield campus: The Marshfield library is open 9 a.m. to 4 p.m., Monday through Thursday. It is closed on Friday, but students who need computer access may come to the Solution Center. Students should use the main entrance to the Main Building. 

 Can I use my UW-Stevens Point ID for voting purposes?

If you don't have one of the following acceptable ID's listed below*, you can obtain a student Voter ID from the university Point Card Office. Due to the COVID-19 situation, the PointCard Office is only open for card printing on Wednesday mornings from 8 a.m. until noon. Therefore, you will not be able to obtain a Voter ID on Election Day, but must come in the morning of Wednesday, April 1.

 If you need a student Voter ID for the April 7 election, follow these steps:

  1. From your UWSP student email account, send an email to the PointCard Office at pco@uwsp.edu to schedule an appointment for the morning of Wednesday, April 1.
  2. Since the DUC is locked, you will need to call the PointCard Office (715-346-2131) when you arrive on Wednesday morning, and someone will meet you at the door to let you in.
  3. We will then be able to print your Voter ID at that time.

*The following photo IDs are acceptable for voting purposes, and can be unexpired or expired after the date of the most recent general election:

  • A Wisconsin DOT-issued driver license, even if driving privileges are revoked or suspended
  • A Wisconsin DOT-issued identification card
  • A Military ID card issued by the U.S. Uniformed Services (including retired and dependent uniformed service IDs)
  • A U.S. passport book or card

The following photo IDs are also acceptable for voting purposes:

  • A certificate of naturalization (that was issued no earlier than two years before the date of the election)
  • An identification card issued by a federally recognized Indian tribe in Wisconsin (can be expired or unexpired)
  • A driver license receipt issued by Wisconsin DOT (valid for 45 days from date issued)
  • An identification card receipt issued by Wisconsin DOT (valid for 45 days from date issued)
  • A Wisconsin DMV ID Petition Process Photo Receipt (valid for 180 days from date issued)
  • A Veteran Affairs ID card (must be unexpired or have no expiration date)
  • A photo identification card issued by a Wisconsin accredited university or college, or technical college that contains the following:
    • Date the card was issued
    • Signature of student
    • Expiration date no later than two years after date of issuance (card may be expired)
    • The university or college ID must be accompanied by a seperate document that proves enrollment, such as a tuition fee receipt, enrollment verification letter or class schedule. Enrollment verification document can be shown electronically.

Here are some examples of photo IDs that are NOT acceptable for voting purposes:

  • A state or federal government employee ID
  • An out-of-state driver license or identification card
  • An employment ID
  • A membership or organization ID
  •  A Certificate of Citizenship

 To learn more about registering to vote or getting an enrollment verification letter, go to www.uwsp.edu/stuaffairs/Pages/VoterID.aspx.

 

 Can I get the Adobe Creative Cloud software on my computer at home using UWSP credentials?

Adobe is giving higher education and K-12 institutional customers globally — who currently make Creative Cloud apps available to students who login through on-campus labs — the ability to request temporary “at-home” access for their students and educators. This will be granted through May 31, 2020 at no additional cost. To learn more and request access, please follow this link.

Students

 I have an hourly job at UW-Stevens Point. Will I still get paid?

We want to support you through these trying times. All student hourly workers will receive payment as part of the Income Continuation plan. We will provide payments to both regular student workers and those paid on federal work study (FWS) who have actively worked since winter break (Feb. 2 payroll).

Federal Work Study (FWS) Students

  • Students who have a remaining unearned FWS award balance will be paid an amount based on average work hours at an average pay rate, up to award allocation. FWS study students average nine hours per week with an average pay rate of $8.50; the biweekly pay calculates to $153. This payment is similar to the work study earnings students would have received had they been able to complete their work obligation the remainder of the Spring 2020 term.
  • No action is needed from you, FWS hours will be submitted through a template and uploaded through Student Payroll.
  • Students with unearned work study awards may continue to receive payments over each of the two pay periods in April and May (4 remaining pay periods).  
  • FWS students who no longer have a remaining work study balance will receive the one pay period from the regular pay student's payment plan below.

 Regular Pay Students

  • All remaining student workers will receive a lump sum payment amount of $75 per week, initiated through payroll. No action is needed from you.
  • Payment will be provided for two weeks and will cover the week of March 29 and April 5, which is the April A payroll with a pay date of April 23, 2020. (March 15-28 was spring break.)
  • Students who continue their employment will not be eligible for a lump sum payment but will continue to be paid their time worked at their normal pay rate.

Students who have jobs in both categories will receive the FWS payment option only. 

If you have questions, please contact the Payroll office at payroll.office@uwsp.edu.

 How will students return their rented textbooks, library materials, clickers and plant taxonomy kits?

MARSHFIELD AND WAUSAU STUDENTS:

Wausau campus students, return textbooks rented from the campus bookstore in one of these ways:

  1. By mail, for FREE, if you use the shipping label provided by Follett (sent to your UWSP email). We strongly encourage you to use this option. Save time and skip the line.
  2. In-person, starting Monday, May 11. The bookstore will be open Mondays, Tuesdays, and Fridays, 9 a.m.-3 p.m. Students must enter at the east entrance (on 7th Ave.), wear a cloth face covering and maintain social distance when returning items. 
  3. Books must be received by Follett no later than May 27. 

Marshfield campus students, return textbooks rented from the campus bookstore in one of these ways:

  1. By mail, for FREE, if you use the shipping label provided by Follett (sent to your UWSP email). We strongly encourage you to use this option. Save time and skip the line.
  2. In-person, starting Wednesday, May 13.  The bookstore will be open Wednesdays and Thursdays, 9 a.m.-3 p.m. Students must enter at the administration entrance (main circle drive by UWSP sign), wear a cloth face covering and maintain social distance when returning items.
  3. Books must be received by Follett no later than May 29

STEVENS POINT STUDENTS:

TEXTBOOK RETURN:

Textbooks may be returned for five weeks from Monday, May 11, to Friday, June 12. There are two options for returning your spring 2020 rental textbooks back to the main UWSP campus: 

  • OPTION 1
    You can mail back your textbooks using Media Mail through the U.S. Postal Service (USPS) (https://www.stamps.com/usps/media-mail/). You will be incur the cost for this shipment but it’s a cost-effective way to send textbooks through the mail. Include your name and student ID number within the box. Address your textbook return box to: UW-Stevens Point University Store and Text Rental, 1015 Reserve Street, Dreyfus University Center, Stevens Point, WI 54481

  • OPTION 2

    Return your textbooks and University Library materials in-person to the UWSP main campus using a new self check-in process:

    • Hours are Monday-Friday, 8 a.m.-4 p.m., except for Monday, May 25 (Memorial Day).
    • Wear a cloth face covering. Maintain social distance when returning items. 
    • Enter the Dreyfus University Center (DUC) using the northwest doors on Reserve Street facing Albertson Hall. Go to the Laird Room on the second floor.
    • Return all your rental textbooks from the spring 2020 semester at one time. Have your student I.D. number

If you have questions regarding the Text Rental return process, email text.rental.mgr@uwsp.edu. Include your name and student I.D. number along with the course or textbook in the body of the email. Please do not call as staff is limited. 

You may return spring textbooks and check out summer course textbooks at the same time by making a reservation. (see next question)

LIBRARY MATERIALS RETURN

There are two options for returning your spring 2020 University Library materials to the main UWSP campus: 

  • OPTION 1
    You can mail back your library materials using Media Mail through the U.S. Postal Service (https://www.stamps.com/usps/media-mail/). You will incur the cost for this shipment. Please email libcirc@uwsp.edu for questions about library returns. Include your name and student I.D. number within the box. Address your University Library return box to: UW-Stevens Point University Library Albertson Hall – Main Circulation Desk, 900 Reserve Street, Stevens Point, WI 54481 

  • OPTION 2
    Return your library materials in-person to the Laird Room of the Dreyfus University Center (DUC) following the Textbook Rental self check-in process described above. 

CLICKER RETURN

There are two options for returning your rented ‘Clickers’ to the main UWSP campus: 

  • OPTION 1
    You can mail back your ‘Clickers’ using Media Mail through the U.S. Postal Service (https://www.stamps.com/usps/media-mail/). You will incur the cost for this shipment. Please email techhelp@uwsp.edu for questions regarding other Information Technology rental equipment returns (laptops, tripods, cameras, lighting equipment, etc.). Include your name and student ID number within the box. Address your ‘clicker’ return box to: UW-Stevens Point Albertson Hall 108A - Information Technology Service Desk 900 Reserve Street Stevens Point, WI 54481 

  • OPTION 2 
    Return your rented “clickers” in-person to the Laird Room of the Dreyfus University Center (DUC) following the Textbook Rental self check-in process described above.

PLANT TAXONOMY DISSECTION KIT RETURN (BIO 342 LAB)

There are two options for returning your Plant Taxonomy Dissection Kits to the main UWSP campus: 

  • OPTION 1
    You can mail back your plant taxonomy dissection kits using Media Mail through the U.S. Postal  Service (https://www.stamps.com/usps/media-mail/). You will be incur the cost for this shipment. Please email bspeetze@uwsp.edu with any questions regarding this option. Include your name and student I.D. number within the box. In addition, please tape the kits closed and add packing materials to ensure safety in transit. Address your plant taxonomy dissection kits return box to: UW-Stevens Point Department of Biology, 223 Chemistry Biology Building, 2101 Fourth Ave., Stevens Point, WI 54481 

  • OPTION 2
    Return your plant taxonomy dissection kits in-person to the Laird Room of the Dreyfus University Center (DUC) following the Textbook Rental self check-in process described above.

 How can students pick up rental textbooks for summer courses?

Summer 2020 course textbooks will be available for checkout during the spring 2020 textbook rental self check-in process:

  • STUDENTS WILL NEED TO RESERVE A DATE between Monday, May 11, to Friday, June 12. Please send an email to the Text Rental manager at text.rental.mgr@uwsp.edu and title the email SUMMER 2020 TEXTBOOK RESERVATION. Include in the body of the email: 

    • Your name
    • Your student I.D. number
    • Your summer textbook booklist
    • The tentative date you plan to return your spring 2020 course textbooks and pick up your summer 2020 textbooks 

  • Self check-in process information: 
    • Hours are Monday-Friday, 8 a.m.-4 p.m., except for Monday, May 25 (Memorial Day).
    • Wear a cloth face covering. Maintain social distance. 
    • Enter the Dreyfus University Center (DUC) using the northwest doors on Reserve Street facing Albertson Hall.
    • Have your student I.D. number.

  • We will try to have your textbooks checked out and waiting for your pickup in the Dreyfus University Center (DUC) on that day. Please look for signs as you enter the DUC. You will need to show your student I.D. number to pick up your summer textbooks. 

  • If you are unable to participate in the self check-in process, please indicate this within your email to the Text Rental manager and they will mail your summer textbooks in a timely manner for the start of your summer course. Please include a mailing address where you wish your summer textbooks to be sent and the start date of your summer course. 

 What should student athletes do if they left items in their lockers?

If a student athlete needs access into a specific locker room they should contact University Police.

 Will I receive a refund for tuition or segregated fees now that campus is closed?

On March 19, UW System announced that all UW System institutions, including UW-Stevens Point, will provide prorated refunds for housing and dining fees for the remainder of the spring semester for students who have vacated their respective universities.

To clarify, this does not include refunds for tuition and segregated fees. As you know, we continue to provide students the education services through alternative means in order to safeguard the health and safety of our students, faculty, staff, colleagues and communities.  

Per the UW System, segregated fees will not be refunded, as these provide support for critical services to students including health care and child care; student organizations; and fixed costs such as building construction.

 When will students receive housing and dining refunds?

All UW System institutions will refund the prorated charges for housing and dining for the remainder of the spring semester for students who have vacated their respective universities. Prorated reimbursements will exclude the period of the originally scheduled spring break.

UW-Stevens Point expects  to post housing and dining refunds to student accounts before the next billing cycle, estimated to be the week of April 20. This amount would be applied to any outstanding balance the student owes. Please watch for updates as this information is subject to change. 

 Will students be refunded for parking passes and fitness center memberships?

Revenue from student, faculty and staff parking passes and fitness center memberships will be reallocated to a fund to assist UW-Stevens Point students with the greatest need, via emergency grants.

 Will Open Rec be available?

Open Rec is to be shut down effective immediately. Please do not check out equipment. 

 Will fitness centers on campus remain open?

Fitness centers are closed until further notice.

 Are placement tests canceled?

UW-Stevens Point remains committed to ensuring a seamless new-student registration experience as we persist through social-distancing challenges presented by COVID-19. All of these important discussions are had with you in mind.

The UW System placement testing has been disrupted this spring, and we want to provide peace of mind during these difficult times.  After several conversations with the appropriate academic departments, we have decided to offer an alternative option for placement exams.  As you know, placement exams serve as a mechanism to accurately determine appropriate Math, English, and Foreign Language courses for each student, but placement testing cancellations may prohibit some students from taking exams before fall registration.  

For students unable to take placement tests, and with your health and safety in mind, UW-Stevens Point is suspending the required Math, English, and Foreign Language placement exam and will instead be using a combination of the ACT/SAT sub-scores and high school grades as an alternative mechanism for placement.  The UW System Center for Placement Testing is exploring alternative online testing options, and if you are planning to utilize this choice, we encourage you to check their website for updates: https://exams.wisc.edu/placement/regionaltesting/information.php.

The Office of Admissions and Recruitment will be sharing more information as we develop these measures. If you have any questions, please don't hesitate to reach out.

Residence Halls

 If a student has traveled to an area with a high number of COVID-19 cases, what should they do?

All students, faculty and staff members are strongly encouraged to postpone any travel as directed by Wisconsin's Safer-at-Home order.

Anyone who traveled internationally or in the United States to areas with areas with widespread community transmission of COVID-19 is urged to self-quarantine for 14 days at home before returning to any UW-Stevens Point campus or field station. 

Students residing in Suites@201 can self-quarantine in their individual suites. Students should reasonably separate themselves from other people in the suite by staying in their own bedroom, using separate bathrooms, and coordinating when they need to be out in the suite or kitchen area to help prevent the spread of the virus.

Here is a helpful link with additional information about how to self-quarantine, self-monitoring for potential symptoms and helpful cleaning practices.

Students can contact Student Health Service at 715-346-4646 about these protective measures and self-monitoring questions.

 ‭(Hidden)‬ Why are The Suites the main residence for students staying at UW-Stevens Point for the semester?

The decision to move all students staying in the residence halls to The Suites@201 Reserve was made in direct consultation with the medical director of Student Health Service and the Portage County Division of Public Health, with additional guidance from the Wisconsin Department of Health Services, the CDC and UW System.

The Suites are the safest option for a number of reasons:

  • With fewer students living on campus, each suite will house two or three students rather than the usual four. Each apartment offers residents their own bedroom, as well as a bathroom shared by only two students rather than sharing a bathroom with a full floor as in the traditional residence halls.
    • Similar recommendations are made for ill people living in the community who need to self-isolate in their home to limit people sharing bathroom spaces.
  • If a student reaches out to Student Health Service to say they are not feeling well, it is easier and safer to have the student self-isolate in a suite as there are no shared bathroom or other facilities. We would then begin delivering food to the student(s) in the suite and arrange to check in daily.
  • Dining remains open so students won't need to be in the suite common area/kitchen if they don't want to be. Students simply pick up a meal or have it delivered if isolating.
  • Having students in one residence hall allows for a reduced number of custodial staff to concentrate their efforts in one location to make sure all public spaces are thoroughly cleaned and sanitized daily.
    • Custodians will provide, and restock as needed, six cleaning kits in each floor lounge for students to regularly clean their suite. This kit will include:
      • Oxyvir spray (effective against coronavirus)
      • Glass cleaner
      • Paper towels
      • gloves
      • Instructions on how to use these materials daily for shared spaces, such as doorknobs, bathroom sinks, counters, toilets, and kitchen areas.
    • Four vacuums will be available for each floor
    • A hand sanitizer stand will be available in each floor lounge
    • Custodial staff will daily clean all common areas including public restrooms, stairwells, elevators, laundry room, computer lab and lounge areas. All touch points will be wiped down daily.
    • Clorox 360, a special disinfectant, will be used in all public areas once a week in addition to the daily cleaning.
    • Health information will be posted in each suite about self-care, cleaning and how to contact Student Health Service, which remains available to all our enrolled students.

 How can I get mail that is sent to my residence hall address?

Please change your permanent address in accesSPoint. Only first-class mail will be forwarded. It may take several days for mail to be forwarded to you. You should also contact delivery companies (UPS, FedEx, etc.) to change the delivery location of items ordered. 

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