University Information & Tickets can refund most machines on campus if the request is made within 24 hours of the shortage. However, if the shortage is more than change or a dollar (i.e. for a $5 or a $10, etc. we will take the customer name and number and we will have to call the vendor for verification before giving the refund.) If you lose money in a vending machine or the wrong product vends, please record the machine number, location, and product in order to receive a refund at University Information & Tickets.