If instructors or students are unable to access OneDrive or Office 365 features in Canvas, follow the steps below to resolve the issue.

Canvas/Office 365 Errors #

If an instructor or student experiences any of the following issues in Canvas, it means the connection between their Office 365 and Canvas accounts needs to be reset:

• Clicking the Office 365 or Collaborations link in the Canvas course navigation gives an error, blank page, or endless loading.
• You are stuck in a login loop when trying to access OneDrive files in Canvas.
• OneDrive files do not appear in the Canvas Rich Content Editor
• OneDrive files cannot be attached/submitted to Assignments.
  

Fixing Your Canvas/Office 365 Connection Issues #

To  reset your Canvas/Office 365 connection, perform all of the following tasks, in order:

1 – In Canvas, Remove Office 365 Integrations #

1. Log in to Canvas, and click Account > Settings.
   
   
   
2. Locate all instances of Office365 Prod Iad that appear on the page. 
   
   Tip: Use Ctrl+F (Windows) or Cmd+F (Mac) and type “Office365” (one word) to search for all entries on the page named Office365 Prod Iad.
   
3. Go to each occurence of Office365 Prod Iad, and click the trash can icon next to each item to delete it, and click Delete again to confirm. 
   
   
   
4. When you have deleted all occurences of Office365 Prod Iad, completely log out of Canvas by doing the following:
   1. In the Canvas left-hand menu, click Account > Logout.
      
      
   2. Close all browser windows completely.

2 – In Microsoft 365, Revoke Permissions #

1. Open a new browser window. 
   
2. Log in to your UWSP Office 365 account.
   
3. On the bottom-left of the page, click your account icon > My Microsoft 365 Profile.
   
   
   
4. Click My Apps
   
   
   
5. In the search bar, type “Office,” and when Office365 LTI Prod IAD appears, click its kebab,and click Manage Your Application.
   
   
   
6. Click the Revoke Consent button.
   
   

You should see “Successfully Revoked Consent” at the bottom of the screen.

3 – Reconnect Office 365 in Canvas #

1. Open a new browser window.
   
2. Log back into Canvas.
   
3. Open one of your Canvas courses.
4. To re-establish the Canvas/Office 365 connection, click any of the following in a Canvas class:
   • In the course’s left-hand navigation, click Office 365 or Collaborations. (These links may not be visible to students.)
     
   • Students – Pretend you are submitting an Office 365 file to an Assignment by clicking an Assignment and then the Office 365 tab. (This is enough to trigger the reconnection; you do not actually have to submit anything.)
     
5. Sign in with your UWM login and password if prompted.

If your OneDrive files appear, your Canvas/Office 365 connection has been successfully repaired.

4 – If Office 365 Is Still Not Working Anywhere in Canvas #

If you completed all the above procedures, and it did not resolve the Canvas/Office 365 issue, clear your browser cache and cookies.

5 – If Office 365 Works Everywhere in Canvas Except in Collaborations #

Do the following if Office 365 integration works for files and Assignments in your Canvas class, but Collaborations is still not working:

1. Open a new browser window.
   
2. Log in to your UWSP Office 365 account.
   
3. Select OneDrive.
   
4. Look for the Canvas folder in your OneDrive.
   
   • When you use Collaborations, Canvas automatically creates a Canvas folder in your OneDrive Files area.
     
   • Inside that folder, Canvas adds a subfolder for each course where you’ve used Collaborations. Each course folder holds the collaborative documents for that class.
     
   • If you manually created a Canvas folder in OneDrive before using Collaborations, that folder can block Canvas from generating the one it needs.
     
5. Open the Canvas folder in OneDrive to determine who created the folder:
   
   • If it contains personal files you created, the folder was probably created by you.
     
   • If it contains subfolders named after Canvas courses, it was probably created by Canvas.
     
6. If it looks like you created the folder, rename it:
   
   1. Click the folder’s kebab menu and select Rename.
      
   2. Change the folder’s name to anything other than “Canvas” (for example, “Canvas Personal Files”).
      
7. Return to your Canvas course’s home page, and click Collaborations again:

• This should prompt Canvas to create a new Canvas folder in OneDrive.
  
• Collaborations should now function properly, and you should see your course’s Collaboration files in both Canvas and OneDrive.