Telephone
Equipment & Instructions
Equipment Available (charges apply):
- Cord Twister (Detangler)
- Handset (Replacement)
- Handset Cords
- Soft Talk (Shoulder Rest)
- Telephone Sets (Analog, Digital & IP Sets)
- Wall Cords
Telephone Sets Available (including features):
|
POT (Plain Old Telephone) Set |
Cost = $26.00 |
|
|
Cost = $49.00 |
|
|
6416D+ = $210.00 6424D+ = $320.00 |
|
IP Telephone Sets |
If you would like information about IP Telephony, please contact Pat Literski at (715) 346-4130, or plitersk@uwsp.edu |
Repairs:
The Telephone Support Office has on-site technicians to correct any problem you may have. DO NOT call another telephone company for repairs. A Technician will go directly to your workstation to fix the problem. Only UWSP telephones and equipment are serviced. Repairs are made within 24-business hours. For repairs, call (715) 346-2562, and then press [4], or fill out a work order by clicking on the "Forms/Work Orders" link on the left hand side of the screen.
Moves/Changes:
For changes to an existing telephone line, requests should be submitted one
week in advance. For installations, changes, or moves, call (715) 346-2562,
and then press [5], or fill out a work order by clicking on the "Forms/Work
Orders" link on the left hand side of the screen. If you have an emergency
request, please contact Pat Literski at (715) 346-4130, or
plitersk@uwsp.edu.
Frequently Asked Repair Questions:
Why does my phone give a 1/2-ring then go directly to
voicemail?
Your "SEND CALL" feature is activated. This feature sends all calls directly
to voicemail. To deactivate this feature, lift up your receiver and press [#
3]. If you have a digital telephone, deactivate the SEND CALLS button on
your abbreviated number pad.
I have a Cortelco phone but my caller ID display does not
work even though I have dial tone.
Check your power supply. Is it plugged in? The Cortelco phones require a
connection to a jack and to a power supply.
Why do callers receive a busy signal when I am in my office
but not on my phone?
If you have a black, Cortelco phone, you are missing a handset clip. Call
the Telephone Support Office at (715) 346-2562 to have the clip replaced.
Why do I have dial tone, but I cannot dial out?
If you have a Cortelco phone, check to see if the PULSE/TONE switch is at
the correct position of TONE.
I have a MSG button on my digital set (gray telephone), and
when I press it, I get the error message "message retrieval denied", and my
phone locks up?
This button does not retrieve messages. The phone will reset itself after a
period of 3-4 minutes.