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purple bulletTelephone Equipment & Instructions

Equipment Available (charges apply):

Telephone Sets Available (including features):   

Plain Old Telephone

POT (Plain Old Telephone) Set

Cost = $26.00


Cortelco 2210

Cost = $49.00

Cost = $55.00

6416D+

6424D+

6416D+ = $210.00

6424D+ = $320.00

IP Telephone Sets

 If you would like information about IP Telephony, please contact Roger Parmeter at (715) 346-4458, or rparmete@uwsp.edu.


Repairs:
The Telephone Support Office has on-site technicians to correct any problem you may have. DO NOT call another telephone company for repairs. A Technician will go directly to your workstation to fix the problem. Only UWSP telephones and equipment are serviced. Repairs are made within 24-business hours. For repairs, call (715) 346-2562, and then press [4], or fill out a work order by clicking on the "Forms/Work Orders" link on the left hand side of the screen.

Moves/Changes:
For changes to an existing telephone line, requests should be submitted one week in advance. For installations, changes, or moves, call (715) 346-2562, and then press [5], or fill out a work order by clicking on the "Forms/Work Orders" link on the left hand side of the screen. If you have an emergency request, please contact Roger Parmeter at (715) 346-4458, or rparmete@uwsp.edu.

Frequently Asked Repair Questions:

Why does my phone give a 1/2-ring then go directly to voicemail?
Your "SEND CALL" feature is activated. This feature sends all calls directly to voicemail. To deactivate this feature, lift up your receiver and press [# 3]. If you have a digital telephone, deactivate the SEND CALLS button on your abbreviated number pad.

I have a Cortelco 2210 phone but my caller ID display does not work even though I have dial tone.
Check your power supply. Is it plugged in? The Cortelco 2210 phones require a connection to a jack and to a power supply.

Why do callers receive a busy signal when I am in my office but not on my phone?
If you have a Cortelco 2210 phone, you are missing a handset clip. Call the Telephone Support Office at (715) 346-2562 to have the clip replaced.

Why do I have dial tone, but I cannot dial out?
If you have a Cortelco phone, check to see if the PULSE/TONE switch is at the correct position of TONE.

I have a MSG button on my digital set (gray telephone), and when I press it, I get the error message "message retrieval denied", and my phone locks up?
This button does not retrieve messages. The phone will reset itself after a period of 3-4 minutes.