Business Cellular Instructions
Are you having trouble using your cellular features? If so, this page may help. Scroll through this page for a list of general instructions.
Setting Up Your Voice Mailbox:
The first time you use your U.S. Cellular voice mailbox, you will need to complete the online tutorial within the system to set up the following:
- Password (4 or more digits).
- Recorded name in the system.
- Your personalized greeting.
Access the tutorial from your wireless phone (while in your home area):
- Dial your 10-digit wireless number + [SEND].
- Enter [9999] (default security code for accessing the tutorial).
- Follow the tutorial steps to set up your own security code and greeting.
When you have completed the tutorial and the main setup above, you can access your voice mailbox. After this point, the system will prompt you with instructions for future operations and the tutorial will no longer be required.
Retrieve & Listen to Message:
From your cellular phone:
- Dial your 10-digit cellular number + SEND.
- Enter your password and follow prompts.
For access to voice mailbox from any home or office location:
- Dial your 7-digit cellular number (when the call is local) or, dial 1 + your 10-digit cellular number (when the call is long distance, or where 10-digit dialing is required).
- Press " * " to interrupt greeting.
- Enter your password and follow prompts.
To listen to your messages:
From the main menu, press 1 - to play messages (play menu)
Once in the play menu:
- To save messages - Press 9.
- To delete messages - Press 7.
- To keep messages new - Press # (from play menu).
(will not place message in "saved messages" storage location). - To return to the main menu - Press *.
- To exit the system - Press # (from main menu).
- To recover deleted messages - Press * + 3 (while on the same call).
Note: The cellular message center automatically advances you to the next message in your voice mailbox after completing the above options.
Modify Greeting/Password/Recorded Name:
Access your mailbox.
Greeting(s):
- Press 3 - (places you into the greetings menu).
- Follow prompts to listen to and modify primary or alternate greeting.
Password:
- Press 4 (personal options menu).
- Press 4 again (personal preferences selection menu).
- Press 1 (modify your password).
Recorded Name:
- Press 4 (personal options menu).
- Press 4 again (personal preferences selection menu).
- Press 3 (modify your recorded name).
Call Forwarding - Immediate: (Immediately forwards incoming calls to a pre-selected phone number when your phone is turned on or off.)
To activate:
- Press *71.
- Enter 1 + the area code + the phone number where calls are to be forwarded.
- Press SND.
- Listen for confirmation tones.
- Press END.
To cancel:
- Press *710 SND.
- Listen for confirmation tones.
- Press END.
Call Forwarding - No Answer: (Forwards incoming calls to a pre-selected phone number when you do not answer your cellular phone.)
To activate:
- Press *74.
- Enter 1 + the area code + the phone number where calls are to be forwarded.
- Press SND.
- Listen for confirmation tones.
- Press END.
To cancel:
- Press *740 SND.
- Listen for confirmation tones.
- Press END.
To redirect to Voice Mail:
- Press *74##.
- Enter your 10-digit mobile number.
- Press SND.
- Press END.
Call Waiting:
To place original call on hold, or alternate between calls, press SND. To end present call and answer incoming or holding call, press 1 SND.
Three-Way Calling:
To activate:
- Place first call, wait for answer.
- While the first caller is on the line press SND to produce a dial tone.
- Enter the third party's phone number and press SND.
- After third party answers, press 3 SND to connect all three parties.
To speak privately to each party:
- Press 2 SND to go back and forth between parties.
To end the conversation with the current party and switch to the other party:
- Press 1 SND
How to Answer/End Calls:
If you have a mobile or transportable phone, just pick up your handset and answer. If you have a portable cellular phone, or your cellular phone has a hands-free option, simply press SND. After completing your call, press END.
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