Equipment
Questions & Upgrades
How can I get a different phone?
When you completed the UWSP Cellular Agreement, you agreed to one phone
within a 20-month period. You agreed to a 9-month contract, but only one
phone is allowed within a 20-month period. After 20-months, you can get a
different phone with a
Cellular Renewal. NOTE: Even if you cancel your UWSP service after 9
months, then resign a UWSP Cellular Agreement, you can only get one phone
within a 20-month period.
The only options you have to receive a different phone (within 20-month period, or 16-month renewal period) is to purchase a new phone at the replacement price, or go directly to an ALLTEL retail store. Retail stores get returned/reconditioned equipment, and you may be able to purchase a different phone through the store. The UWSP Telephone Support Office only furnishes new telephones.
Should I keep the box the phone came in?
Yes. Keep the box, and all documentation. If something should happen to your
phone, having the box makes repairs easier!
What do I do with my cell phone when I cancel service?
You are only allowed one phone within a 20-month period, or 16-month renewal
period. If you cancel your service with period, you will be required to turn
in your phone. You will be reimbursed for a portion of the phone cost.
Reimbursements are based on condition, and length of service.
When I cancel my service, why do I need to return the phone, even
though I paid or it?
You may have paid for the phone, but you paid a rate that is not available
to non-UWSP customers. Most providers offer one or two-year contracts. With
a 9-month contract you should be paying more for a cell phone. In order to
provide an advantage to our UWSP customers, we offer phones, at a price,
that normally requires a two-year contract. The UWSP Telephone Support
Office will reimburse you for a portion of the phone. Reimbursements will be
made based on the condition of the phone, and the length of service.
Where do I send my phone, including the chargers, when I cancel my
service?
You can return your equipment to the Telephone Support Office between 8:00
a.m. - 4:00 p.m., Monday through Friday. You can also mail your equipment
to:
UWSP Telephone Support Office
Attention: Karlyn Jakusz
900 Reserve Street, 026 LRC
Stevens Point, WI 54481
Be sure to include a note with your equipment indicating your name and cell phone number.
What will happen if I don't return my equipment, or my phone is
damaged?
You will be charged the replacement price.