Contract
Questions
If I have a 9-month agreement, does my service stop after 9 months?
No. After the 9-months, your contract continues month-to-month. Your
features and monthly rate remains the same. If you wish to cancel your
service when your contract expires, you must fill out a
Cancellation Form.
Can I sign a new contract when my 9-month agreement expires?
Yes. However, you can only receive one phone within a 20-month period. If
you have exceeded the 20-month period, and wish to purchase a new phone,
fill out the
Cellular Renewal Form.
How do I know the Terms & Conditions of my cellular contract?
The Terms & Conditions are outlined on the back of your cellular agreement,
and they are also available on-line. Click
here to review the Terms & Conditions.
What do I do with my cell phone when I cancel service?
You are only allowed one phone within a 20-month period, or a 16-month
period with a contract renewal. If you cancel your service within this
period, you will be required to turn in your phone. You will be reimbursed
for a portion of the phone cost. Reimbursements are based on condition, and
length of service.
Does my contract change after my 9-month agreement expires?
No. Your contract continues month-to-month with the same pricing.
If I have a Customized Contract (1 week to 8 months), will my service
stop?
When you sign up for a customized contract, your service will be
cancelled on the date indicated. At that time, you will be required to
return all equipment, or you will be charged the replacement price. If you
wish to extend your service, you must call the Telephone Support Office
(x2562).
I am dissatisfied with my service. What should I do, and who should I
talk to?
Once you received your phone, you have a 15-day/30-minute trial period. If
you have not used 30 minutes, or the 15 days did not expire, you can return
your phone for a full refund. After this period, you may be charged a $200
cancellation fee. If you are having problems, beyond your control, call the
UWSP Telephone Support Office at (715) 346-2562. We will try and help you!