Billing
Questions/Payments
Do I need to pay anything when I sign up for a cell phone?
No. We don't want you to pay anything initially. Before you pay, we
want to make sure you are satisfied with your service and that you are
billed correctly. When you signed your contract, you agreed to a
15-day/30-minute (whichever occurs first) cancellation period. Within this
period, if you are not pleased with your service, you can cancel without
being charged.
When can I expect my first bill?
The UWSP Telephone Support Office processes telephone bills during the first
business week of each month. However, the cellular month runs from the 27th
through the 26th. If you purchased your cell phone on July 28th, you will
not receive your first bill until the first week of September. If you
purchased your cell phone on July 26th, then you can expect your first bill
during the first week of August.
How will I receive my bill?
Your telephone bill will be sent via e-mail during the first business week
of each month. If you want your bill sent via US Mail, please contact Karlyn
Jakusz at (715) 346-4716.
What charges can I expect on my first bill?
You first bill will contain the following charges: phone equipment, monthly
plan, $25 activation fee (fee waived if currently an ALLTEL customer or
signing up for a customized plan), any features, accessories, wireless
insurance (if selected), a
Regulatory Cost Recovery
fee, a
Telecom Connectivity fee,
a
Federal USF fee, any state, county
taxes, and any other charges associated with the calls you placed (roaming,
long distance, directory assistance, overages, etc.). If you have questions
regarding your cellular bill, please call Karlyn Jakusz at (715) 346-4716.
I am expecting a bill, but I still haven't received it, what should I
do?
Telephone bills are e-mailed during the first business week of each month.
If you have not received your bill, please contact the UWSP Telephone
Support Office. Remember . . . failure to receive a bill is not a basis
for non-payment. It is your responsibility to check on your telephone
charges.
How do I pay my cellular telephone bill?
Please click here for payment
instructions.
What should I do if I have questions about my cell bill?
Call the UWSP Billing Administrator at (715) 346-4716.
DO NOT CALL ALLTEL. ALLTEL is not your service provider. The
UWSP Telephone Support Office is your service provider. Information you
receive from ALLTEL does not apply to the service you receive from UWSP.
Will my telephone bill show the call detail, and can I understand the
charges?
Yes. The bill is processed by the UWSP Telephone Support Office in an
easy-to-understand format. The charges are carefully laid out and itemized.
What if I cannot pay my entire balance by the due date?
Payments must be received by the due date or your service may be suspended.
However, if you cannot pay your entire balance by the date indicated, please
call Karlyn Jakusz at (715) 346-4716, before the due date. The Telephone
support Office is willing to work with you to avoid having your service
interrupted.