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UWSP | Telephone Support - Modular Messaging Voicemail Instructions

Modular Messaging (Voicemail) Instructions

To Login/Set Your Password (from your campus phone/room phone):

  • Dial the system number, [3333].
  • Enter the default password [639], followed by [#].
  • The system will tell you that the minimum password length is 6 digits and cannot start with zero. Enter your new 6 digit password, and then press [#].
  • The system will ask you to verify your new password. Reenter your new password, then press [#].


Record Your Name:

  • From the activity menu, press [5] for Personal Options.
  • Press [5], then speak your first and last name, then press [1].
  • To re-record your name, press [1]. To approve, press [#].
  • You will then return to the main menu.


Record Your Personal Greeting (You MUST record a personal greeting):

  • From the activity menu, press [3] to record personal greeting.
  • To record a greeting, press [1].
  • For a personal greeting, press [1]. For an extended absence greeting, press [2].
  • Record your greeting. (Example - "You have reached the voicemail box of (your name) in (your department) at the University of Wisconsin-Stevens Point. At the tone, please leave a message and I will return your call as soon as possible.")
  • To approve your greeting, press [#]. To edit your greeting, press [1], then re-record at the tone.


Entering the system from your room phone (on-campus):

  • Dial the system number, [3333].
  • Enter [*] [#].
  • Enter your mailbox number (last 4 digits of your telephone number).
  • Enter your password followed by [#].
  • You are now at the Activity Menu.


Entering the system from off-campus:

  • Locally, dial [715-346-3333], or long distance, dial [1-715-346-3333]
  • Enter [*] [#].
  • Enter your mailbox number (last 4 digits of your telephone number.
  • Enter your password followed by [#].
  • You are now at the Activity Menu.


To listen to your greetings:

  • From the activity menu, press [3].
  • Listen to greetings, press [0].
  • Enter greeting number, press [1-4].
  • When finished, press [#].


Create or change greetings:

  • From the activity menu, press [3].
  • Record greetings, press [1].
  • Enter greeting number, press [1-4].
  • When finished, press [#].


Delete greetings:

  • From the activity menu, press [3].
  • Delete greeting, press [3].
  • Enter greeting number [1-4].
  • When finished, press [#].


Change call types:

  • From the activity menu, press [3].
  • Administer call types, press [4].
  • Differentiate:  Busy/no-answer calls (toggle), press [1], personal greeting for all calls (toggle), press [1].
  • When finished, press [#].


Assign greetings to call types:

  • From the activity menu, press [3].
  • Activate greeting, press [2].
  • Enter optional greeting number (only if the call type is Busy or No Answer),
  • press [1-2].
  • Select one of the following:  Use greeting for busy calls, press [1], use greeting for no-answer calls, press [2].
  • When finished, press [#].


Send voice messages:

  • From the activity menu, press [1].
  • Record voice message, when finished, press [#].
  • Specify delivery address (see below). When finished, press [#].
  • Specify delivery options (see below). To send message, press [#].


Listen to voice/e-mail messages:

  • From the activity menu, press [2].
  • Listen to voice or e-mail message, press [0].


Not sure which key to press?

  • Listen to Help at any time, press [*][4].
  • Go back to activity menu, press [*][7].


Want to save time?

  • Bypass greeting when recording, press [1].
  • Bypass header when listening, press [0].


Want to adjust the way your messages are played?

  • Faster, press [9].
  • Slower, press [8].
  • Louder, press [4].
  • Softer, press [7].
  • Skip forward, press [6].
  • Skip backward, press [5].


Other options:

  • Transfer to covering extension, press [*][0].
  • Transfer to another mailbox, press [*][8].
  • Make system wait, press [*][9].
  • Access names or numbers directory, press [*][*][6].
  • Disconnect, press [*][*][9].