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UWSP Telephone Support Office - Equipment & Instructions

Telephone Equipment & Instructions

Equipment Available (charges apply):

  • Cord Twister (Detangler)
  • Handset (Replacement)
  • Handset Cords
  • Soft Talk (Shoulder Rest)
  • Telephone Sets (Analog, Digital & IP Sets)
  • Wall Cords

 

Telephone Sets Available & Instructions:

 

 

 

 Cortelco 8780 Cost = $48.31

Cortelco8780Manual.pdfCortelco8780Manual.pdf

 

 

 

 

 

 


 

 

6416D+ Cost = $189.00

6424D+ Cost = $320.00

DigitalManual.pdfDigitalManual.pdf

 

 

 

 






 

 

Repairs:
The Telephone Support Office has on-site technicians to correct any problem you may have. DO NOT call another telephone company for repairs. A Technician will go directly to your workstation to fix the problem. Only UWSP telephones and equipment are serviced. Repairs are made within 24-business hours. For repairs, call 715-346-2562, and then press [4], or fill out a work order by clicking on Forms/Work Orders.

 

Moves/Changes:
For changes to an existing telephone line, requests should be submitted one week in advance. For installations, changes, or moves, call 715-346-2562, and then press [5], or fill out a work order by clicking on Forms/Work Orders. If you have an emergency request, please contact Roger Parmeter at 715-346-4458, or rparmete@uwsp.edu.

 

Frequently Asked Repair Questions:

  • Why does my phone give a 1/2-ring then go directly to voicemail?
    Your "SEND CALL" feature is activated. This feature sends all calls directly to voicemail. To deactivate this feature, lift up your receiver and press [# 3]. If you have a digital telephone, deactivate the SEND CALLS button on your abbreviated number pad.
  • I have a Cortelco 2210 phone but my caller ID display does not work even though I have dial tone.
    Check your power supply. Is it plugged in? The Cortelco 2210 phones require a connection to a jack and to a power supply.
  • Why do callers receive a busy signal when I am in my office but not on my phone?
    If you have a Cortelco 2210 phone, you are missing a handset clip. Call the Telephone Support Office at 715-346-2562 to have the clip replaced.
  • Why do I have dial tone, but I cannot dial out?
    If you have a Cortelco phone, check to see if the PULSE/TONE switch is at the correct position of TONE.
  • I have a MSG button on my digital set (gray telephone), and when I press it, I get the error message "message retrieval denied", and my phone locks up?
    This button does not retrieve messages. The phone will reset itself after a period of 3-4 minutes.