Expectations Info
A result of the work planning conference should be a set of clear job expectations for the employee for the next time period. Supervisor and employee should mutually agree on these expectations during the conference and the supervisor should summarize them in writing after the conference.
Well-stated Job Expectations Should Be:
SPECIFIC: Write each expectation about results to be achieved in a particular area of performance. Example: "To provide faster service" is NOT a specific expectation. The expectation should state what service and when the results are expected.
INDIVIDUAL: Trace each expectation directly to the efforts of a single individual’s job. If job expectations are shared, employees don’t know what is expected of them.
MEASURABLE: If at all possible include some measurable indicator of progress so both supervisor and employee can evaluate progress and know when the expectation is achieved. Example: Setting a target date for a project makes it easier to see how well the project is advancing.
REALISTICALLY SET: Set expectations on the basis of analyzed needs and predicted effective means of meeting these needs. Give consideration to the amount of effort required to meet the objective and whether extra effort required for an increment of performance is well appropriated, or if that effort could be better directed to different expectations.