Information Technology Work Orders

Information Technology utilizes a work order system for campus users to request repairs to on-campus and university-owned computers, software, and network connections. With this system, Information Technology and its customers are able to track the status of requested repairs.

NOTE: The work order system is only available from computers connected to the UWSP network.

Entering a Work Order

Here are three separate links to enter work orders. Please read the descriptions to choose the link that is appropriate. Click here for directions on how to submit a work order.

Faculty/Staff/Office

All UWSP owned computers that are in administrative, faculty, staff, grad student or other offices should be serviced through this form. Faculty and Staff should use this work order form when entering any type of request, except software deployed to multiple computers. This includes hardware, software and connectivity problems from on campus or from home. Use this link for any AIS (Administrative Information Systems) repairs.

Software Deployment for Multiple Computers

You can request software to be deployed to multiple campus computers.

NOTE:  Software deployment time depends on the current workload.  Typically, we recommend a minimum two week lead time for requests.  Prior to a new semester start, we recommend at least a four week lead time for requests.

Computer Lab

All Computer Lab Assistants that need to report a hardware, software or connectivity problem with equipment in the public or residence hall computer labs should use this work order form to report the problem. All contacts for IT supported Private labs should use this form too.

 

Directions

In order to submit a request you will need to do the following:

  1. Click one of the links above in "Entering a Work-Order". (i.e. Faculty/Staff/Office, Computer Lab, or Software Deployment for Multiple Computers)

  2. Login using your UWSP username/password.

  3. Click "Submit Request" on the top panel.
    submit request

  4. Fill out the form the best you can, with as much information as you can. (Red items are required).

    1. For the contact information, enter the information of the person responsible for managing and receiving all communication regarding this work order.

    2. For the "Work Location" field, edit the field if the data does NOT reflect where the work is being preformed.

  5. Click "Save" at the bottom of the page to finish.
    save

  6. You can then view the request you entered clicking "View Mine" on the top panel.
    view mine

  7. When you are done, click "log-out" on the top panel.
    logout

 

 

Contact Information

If you have questions about a work order, please contact the Help Desk