Information Technology Work Orders
Use the following links below to request assistance with university technology needs. This includes university-owned software, hardware, on-campus network connectivity and more.
NOTE: The Work Order system is only available from computers connected to the UWSP network.
Entering a Work Order
Please read the descriptions to choose the link that is appropriate. Click here for directions on how to submit a new or track an existing work order.
Faculty/Staff/Office Hardware & Software
All UWSP owned computers that are in administrative, faculty, staff, grad student or other offices should be serviced through this form. Faculty and Staff should use this work order form when entering any type of request, except software deployed to multiple computers. This includes hardware, software and connectivity problems from on campus or from home. Use this link for any AIS (Administrative Information Systems) repairs.
Software Deployment for Computer Labs and Multiple Classrooms
You can request software to be deployed via WIndows XP Network Menu, Windows 7 Application Center or *Run Advertised Programs, for use on multiple computers. This includes public and private computer labs, classroom computers, or cases where special software packages need to be deployed to multiple computers.
NOTE: Software deployment time depends on the current workload. Typically, we recommend a minimum two week lead time for requests. Prior to a new semester start, we recommend at least a four week lead time for requests.
*Run Advertised Programs is available in the Control Panel on all Standard Campus Load (SCL) computers and any computer joined to the campus domain.
All Computer Lab Assistants that need to report a hardware, software or connectivity problem with equipment in the public or residence hall computer labs should use this work order form to report the problem. All contacts for IT supported Private labs should use this form too.
Telephone Work Order
Are you having phone issues? Do you need to make a change to your department phones? If so, fill out a Telephone Work Order. Someone from the Telephone Support Office will respond within 24-business hours.
Cellular Work Order
Are you having problems with your UWSP cellular device? If so, fill out a Cellular Work Order. Someone from the Telephone Support Office will respond within 24-business hours.
If you have questions about a work order, please contact the Help Desk