Welcome to the Program Services website. The Program Services Office, found in Room 340 of the Dreyfus University Center, is available to assist your organization with any live sound, lighting and audio/visual needs. To learn more about our office, services and policies, please feel free to browse our website.
In November 2009, the University Centers Advisory and Policy Board (UCAPB) approved the following change in the Program Services rate structure. Beginning in the Fall 2010 semester, recognized student organizations will be charged for labor by the Program Services Office. Charges will be based on billing category (A or B) for each event. Category definitions are below:
For Category A events, labor will be charged at $10/hr., and equipment will remain available at no charge for events occurring in the University Centers. Events held outside the University Centers will be subject to standard Program Services rates, which can be found on our website (http://www.uwsp.edu/centers/progservices/rates.asp), and charges will be made for both equipment and labor.
For Category B events, labor will be charged at $16/hr., and equipment will be billed for according to standard Program Services rates (http://www.uwsp.edu/centers/progservices/rates.asp).
If Recognized Student Organizations would like estimates for events for the 2010-11 year, or would like to view past invoices to help to budget for next year, contact the Program Services Office (340 DUC) either via phone (x4203), email (pstech@uwsp.edu) or just stop by the office.
Submit your Program Services Requests online! Complete the online form here (http://www.uwsp.edu/centers/progservices/request.asp) and get your requests in for the semester.
If you have any questions, please feel free to contact us. We can be reached at (715)346-4203, via email at pstech@uwsp.edu, or just stop by our office.
To have equipment and/or a technician present at an event, services must be requested from Program Services. There are many ways to make a Program Services Request! You can:
To confirm your reservation, Program Services will need some important event and organization information:
Without this information, a request cannot be confirmed. Also, please note that the Program Services must receive all requests a minimum of seven (7) days before an event is scheduled, or services will not be provided.
Once a request is confirmed, a confirmation will be emailed to the primary contact for the event by either the Program Services Office or the Centers Reservations. This confirmation will show equipment and technicians scheduled for your event, along with an estimate of charges for the event. Please note that this invoice is an ESTIMATE of charges, especially in the case of labor. If your confirmation does not reflect what you need for your event, please contact the Program Services Office to ensure that this is corrected prior to your event.
Five to seven days before your event is scheduled, you will receive a call or email from the Program Services Staff member who is working your event. The purpose of the communication will be to confirm all major event details (including start and end times, and equipment used). Any changes will be noted at this time, and a new confirmation will be sent out. A member of the Program Services staff will arrive the day of the event and provide the equipment and services agreed to. If additional services or equipment are required, Program Services will do their best to accommodate the customer. Please note, however, that this may not be possible, and that additional equipment and labor charges may apply.
After your event, your bill will be finalized with Program Services, which will confirm all equipment, labor, and transportation cost to be billed. Once the bill is finalized, Centers Reservations Office will send out an invoice with final charges. If you have any questions about charges, please contact the Program Services Office for an explanation. For UWSP accounts, payment for services generally occurs within seven days of an invoice being sent out.
Program Services must enforce a minimum billing charge to cover administrative costs. The minimum charge is $10.00.
The minimum charge for labor involving the setup or teardown of equipment is one hour.
Equipment in the Program Services inventory is available on a first come, first served basis. For the majority of Program Services inventory, Program Services Technicians must be hired to operate equipment. Program Services will determine whether a client is qualified to operate equipment.
In some larger meeting rooms in the DUC, house sound systems are available for groups. House sound systems are available in the following rooms:
In these spaces, groups can connect up to two microphones to house sound at no charge. Other devices (laptop computers, DVD players, etc.) can be connected to the house system with the only cost being labor.
Program Services is able to provide telephones for use in meetings in the DUC. For smaller meetings needing to call out to up to two people, an IP phone is available. If multiple people will be calling in, or more than two will be called, a conference phone will be needed. Rates for phone usage are as follows, and include any jack activation fees:
If you are with a campus department looking to host a conference call with more than five participants, you are able to setup a conference call with Wisline.