University Store Return Policy

A sales receipt is required for all returns 

Your return/exchange deadlines for textbooks purchased at the University Store in the 2008-09 academic year are:

Fall 2009

Full semester course                                                 Tuesday, September 15, 2009

First eight week courses                                            Tuesday, September 8, 2009

Second eight week courses                                       Thursday, October 29, 2009

You cannot make returns on supplemental books after these dates.

Additionally, you must meet the following criteria in order to make a return on supplemental books:

• You must present the original cash register receipt
• If you purchased a book as “new” it must be returned in new condition (i.e. no marks or highlights, no bent or torn pages or covers, shrink wrap is intact)
• If you purchased a book as “used” it must be returned in re-sellable condition (i.e. no water damage or missing pages)
• If you find that your book is defective you may be exchange it for non-defective book at anytime during the semester with the original cash register receipt. Please make these exchanges as soon as you realize the defect
• You will be credited in the same manner in which you purchased the book (i.e., returned to the same credit card it was purchased on)

Clothing, School & Art Supplies, Gifts & Other Merchandise

You are allowed 30-days from the date of purchase to return all non-book merchandise with the original cash register receipt.*

Additionally, you must meet the following conditions for returns of non-book merchandise—

• You must present the original cash register receipt
• You can only return merchandise in new, unused condition, with packaging/tags still intact.
• You are not able to return merchandise specific to a season or Holiday (i.e. Thanksgiving, Halloween, Christmas)
• You may return or exchange defective merchandise at the discretion of the department or store manager.

*The store manager may extend the return/exchange period over the winter break for gift (non-seasonal) purchases. If you make a purchase in December 2009 you may return the items through the first week of classes of the following Spring Semester. You may return items through Friday, January 29, 2010 with the original cash register receipt for the 2008-09 school year. Please see conditions listed above.

All Refunds will be processed as follows:  

• Full refund with original cash register receipt
• Exchanges only without receipt, at the discretion of the department or store manager
  • Exchanged for the identical product OR
  • The lowest retail sale price of the last two semesters applied to exchange process on item being returned.
• Products marked with colored slashes through the merchandise PLU are not able to be returned or exchanged for any reason
• Customers returning online purchases will be refunded according to the full page invoice shipped with the merchandise. Shipping and handling charges will not be refunded.