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UWSP Health Services

http://wellness.uwsp.edu/

NEXT DEPARTMENTAL ASSESSMENT REVIEW: 
                      March 18, 2010

Contents

Vision

The University Health Service aspires to provide the highest quality healthcare in a supportive and educational environment, to be a public health resource for the campus community, and to be a fulfilling and collegial place to work.

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Mission

The UWSP Health Service’s mission is to assist students in managing their most pressing present health concerns, and preparing for their most important future task, living long and well.

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Values

Our department values:

  • Providing high quality, compassionate, readily accessible, timely, and confidential health care.
  • Providing continuity of care, including efficient referrals to other care providers.
  • Treating all people with respect.
  • Continuing education and training of staff, focusing on maintaining and improving clinical skills and responding to client needs.
  • Educating students about their health problems and prevention of injuries and diseases.
  • Fiscal responsibility with equitable, efficient use of resources.
  • Positive, coordinated relationships with other areas of Student Affairs, with Academic and Business Affairs units, and area health care providers.
  • Continuous improvement in everything we do, responsive to client satisfaction surveys, driven by evidence-based best practices and guidelines for quality care.
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General Goals

Provide quality care, administer wisely, and listen to our clients.

  • The Health Service maintains a Quality Assurance Program, which establishes our goals for assuring and managing quality care. The broad goals of our QA Program are to:
    • Establish our intent to assure high quality care, which is stimulated through on-going assessment programs and feedback systems.
    • Give the best possible care in a cost-efficient way.
    • Foster healthy communication between staff members, encouraging discussion, which will enhance patient care.
    • Provide realistic assessment of individual job performance, thus leading to improvement.
    • Continuously assess our care system to improve policies, procedures, guidelines, and protocols.
    • Provide continuous avenues for student input, and respond to suggestions and satisfaction surveys with improved care.
    • Target specific continuing education needs of individuals and groups of staff members.
    • Meet student needs by offering ancillary services such as physical therapy, nutrition counseling, travel and immunization clinics.
  • We regard our clinic operation as an on-going cyclical process: the inputs lead to planning, which is implemented, resulting in outcomes which are re-assessed, and the feedback cycle continues.
Feedback cycle
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Specific Goals for 2006-2007

  • Improve clinical care, as recorded in medical records, continually audited
    • Ongoing reviews and evaluations: QART expects to do 2 Random Chart Reviews, a Client Laboratory Review, 2 to 4 Client On-Line Evaluation Surveys and to review and respond to the Suggestion Box Comments.
    • We will be repeating a chart audit to determine if we have reached our goal of returning patients with BP elevations above 120/80. The first audit achieved 53% - our goal is 65%.
    • We will repeat a chart audit to see how well we did at checking other risk factors for metabolic syndrome when one risk factor was found. Our first audit partially achieved this goal in 75%; our goal is 80%.
    • In our random chart reviews, we will be examining documentation that immunization records were asked for on patients who are not current. We have set a goal to improve from our average of about 40% to 50%.
    • Similarly, we are seeking to improve documentation of patients’ amount of alcohol use from 72% to 85%.
  • Projects
    • Reducing no-shows, encouraging students to improve their health habits. We are planning to survey students who have not kept appointments (for lab work, BP rechecks, and with the dietician) and try to determine why it happens and what can be done to improve the use of our services. Also, would it be useful to contact students in 3, 6, or 12 months and see if they were following a wellness plan?
    • Ideas from students and staff members for improving quality will be discussed and approaches will be developed at the Fall Advance and throughout the year.
  • Administration
    • Coordinate activities with Guidelines and Staff Development groups, designing and implementing approaches.
    • We will be planning expanded roles for the LPNs; ideas are to have them maintain the abnormal Pap follow-up file, and to meet with students to go over the Prevention Brochure, making sure they get their immunizations, Pap smears, etc.
    • As we face the loss of staff members who are retiring, we would like the staff and interested students to discuss the skills which will be needed as we recruit new staff. If positions are not filled, what services must be cut? (student input essential)
      • Continue our efforts to replace retired nurse clinician (Barb Corgiat). Student enrollment in the Family Planning Waiver Program is steadily increasing, amplifying student demand for women’s health needs.
      • Phase in assignments for existing staff to pick up key functions provided by retiring physician (John Betinis), including administrative guidance, quality assurance leadership, mental health care, (ADHD, mood disorders), and NCA activities.
    • Continue efforts to improve our budget tracking system.
    • Finish the job of organizing all of our policies.
    • Maintain and continuously revise calendar of trigger dates for Health Service annual predictable activities.
  • Student participation
    • Through summer orientation we have successfully recruited a number of students who are interested in SHAC. We have provided support for more students to participate in the Student Health Advisory Committee (SHAC). We plan to continue that support.
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