Did we do something wrong?

No, audits are rarely scheduled because someone did something wrong, unless it involves suspected misconduct or fraud. We view a single event as an exception, or a symptom and don't redirect resources to deal with isolated events. Only if a single event turns into a series of problems will an activity rise to the top of our audit schedule. What "doing something wrong" may trigger is a management request to us for a consulting engagement to determine whether a process is functioning as intended. We view these assignments as proactive, intended to assist you in your efforts to improve existing processes. A consult of this nature may be as simple as a phone call or brief meeting, or as complex as the assignment of staff to a formal project spanning several months.