• Skip to content
• Skip to main navigation
• Skip to global navigation

Information Technology

ResNet FAQ

If you have any questions that aren't covered in the FAQ, contact the ResNet Office.

General FAQ

Customer Service

• Do I have to pay for Internet in my room?
• Is ResNet available for off campus students?
• When can I cancel my ResNet connection and how do I go about doing this?

Gaming and Video

• Can I connect my game console (X-Box 360, PS3, etc.) to the network?
• I can't get my online games to work, what could be causing this?
• I can't get streaming video to work, what can I do to fix this?
• How do I find the MAC address to register my game console?

Requirements

• Do I need to bring any special software to school?
• Does ResNet service any computers?
• What are the minimum computer requirements for ResNet?.
• What are the UWSP recommended computer specifications?
• What is ResNet's stance on file sharing?
• What languages does ResNet support?

Quarantine / Registration Process

• What is the Quarantine Network / Registration Process?
• Does this Quarantine Network / Registration Process collect any
  information on the files I have on my computer?
• I run through the Quarantine process and the Web page says I haven't done a virus scan.
• I run through the Quarantine process and the Web page says I have a virus.

Symantec Antivirus

• I already have antivirus software on my computer, do I have to install Symantec AntiVirus?
• Why does ResNet make me remove my antivirus and install Symantec AntiVirus?
• Why does ResNet require the installation of Symantec AntiVirus?
• I run Symantec AntiVirus and the same threat keeps popping up. How do I remove it?

Wireless

• Does ResNet allow routers or wireless access points in the Residence Halls?
• Is there wireless Internet access in the residence halls?

NetSpport Notify

• How do I remove NetSupport Notify on Mac OS X?

Back to ResNet