If you have any questions not answered here, you can contact the Harris Connect Customer Service Department, Mondays through Thursdays from 9:00 a.m. to 6:00 p.m., and Fridays from 9:00 a.m. to 5:00 p.m. (EST) at 1-800-877-6554 or via email at customerservice@harrisconnect.com.
Why are you doing an alumni directory?
A directory will enable you to find and keep in touch with old friends and classmates. Also, because your name and biographical information will be listed along with those of other alumni, it will be easy for them to contact you. Finally, this directory project will assist UWSP in keeping the most accurate and up-to-date records possible on all alumni so we can let you know what's happening in the district.
Why was the return address on the postcard and/or letter a Virginia address?
We have selected Harris Connect, with offices in Virginia, to produce our new directory. Harris Connect has an excellent reputation and has produced over 4,000 directories for a variety of colleges, universities, high schools, and membership associations all over North America.
When can I expect to hear from Harris Connect?
Mondays through Fridays, Harris Connect makes calls beginning at 8:00 a.m. and continuing until about 9:00 p.m., in all time zones. They may try to contact you at work during the day, or in the evening or during the weekend at home. Saturdays, they may call from 8:30 a.m. to 5:30 p.m.; while on Sundays they don't make their first phone calls until 1:00 p.m.
Why would Harris Connect call me at work?
A lot of people prefer to be contacted at work. However, if this isn't convenient for you, simply notify the Harris Connect representative. He/she will give you a toll-free telephone number to phone at your convenience or will arrange to call you at home later.
Is it necessary for Harris Connect to call during dinner time?
Over the years, Harris has found that the best hours to reach people at home during the week are between 5:00 p.m. and 8:00 p.m. If you are contacted at a time that is inconvenient for you, simply let the representative know. He/she will give you the Harris toll-free number or will arrange to call you later.
How do people feel about being called on Sunday?
Occasionally, Harris Connect will speak with someone on a Sunday who would prefer to be contacted at another time. If this happens, whether it is a Sunday or the time is just not convenient for you, simply let the representative know. He/she will give you the Harris Connect toll-free number or will arrange to call you later.
If my name is listed in the directory, am I obligated to purchase a copy?
Although everyone will be given the opportunity to purchase their own copy of the directory, your name will be listed regardless of whether or not you decide to purchase a copy. You should also know that only alumni will be offered a chance to purchase a directory.
What if I don't want to be listed in the directory? What if I don't want certain pieces of information listed?
Harris Connect can still update your information for us, but will honor your specific request to exclude all or parts of your biographical data from the publication.
How much will the directory cost and when can I expect to receive a copy?
The directory will be available in both a Hardbound edition for $89.99 and a Softbound edition for $69.99, as well as a CD Rom version for $89.99. Combination packages are available as well for $99.99 Hardbound and CD Rom or $89.99 Softbound and CD Rom. Shipping, handling, and appropriate sales tax (in applicable states) will be added. Your directory will be shipped and is scheduled to reach you by late June 2009.
Why does the directory cost so much?
Harris Connect is producing our directory free of charge to UWSP. They put a lot of work into the research and production of the directory, so the cost of the directory will cover expenses incurred by Harris Connect.
What happens if I don't order a directory now, but change my mind later?
We have arranged to print as many directories as are ordered before we go to press. So, if you do change your mind prior to publication, you can call the Harris Connect Customer Service Department at 1-800-877-6554.
What if I decide I want to cancel the order I have placed?
Orders for the directory may be canceled by simply writing the word "Cancel" on the invoice and returning it to Harris Connect or by calling the Harris Connect Customer Service Department at 1-800-877-6554. Be sure to provide the account number when canceling.
What if I have already received the directory and want to return it?
Call the Harris Connect Customer Service Department at 1-800-877-6554.
Thank you!